DEBBIE ELDRIDGE
Fountain Valley,CA
Summary
IT professional with over ten years of experience in quality assurance and healthcare implementation, specializing in EHR/EMR integration to enhance healthcare workflows. Demonstrated ability to manage end-to-end projects, optimize processes, and deliver solutions that improve client satisfaction. Expertise in bridging strategic goals with detailed execution through innovative technology and effective project management. Strong communication skills complement a solid background in software development and quality assurance testing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QA Analyst and Implementation Specialist
Prescribe Wellness / TRHC / Outcomes
Irvine, CA
08.2017 - 02.2024
- Increased pharmacy workflow efficiency by 30% through tailored product solutions and performing multiple roles for healthcare start-up for pharmacies and chains
- Participated in the planning, development, and deployment of B2B products including requirement gathering, design, testing and implementation of enterprise software of new products to support pharmacies and chains
- Maintained a consistent project launch rate resulting in five successful SaaS healthcare products delivered to market plus enhancements
- Realized 20% reduction in project delays through strategic oversight of cross-functional collaboration among diverse teams by conducting regular sync-ups to maintain clarity on product goals and expectations
- Developed trust and fostered relationships by optimizing communication strategies and articulating complex technical information to stakeholders, ensuring products meet user requirements and drive impactful results
- Utilize strong analytical skills to detect areas of gaps and discrepancies rooted in end-user behavior and product engagement to optimize user workflows and achieve improved outcomes
- Facilitated liaison role between IT development team and product management team, ensuring effective communication by conveying needs, information, and feedback across both cross-functional teams.
- Served on the Quality Assurance team that created and automated end-to-end testing of web applications for over 700 test cases to cover all seven PrescribeWellness products. Reduced manual testing by 60% by improved regression test suites and streamlined quality assurance processes
- Functioned as dedicated IT Subject Matter Expert on patient encounter product to record patient visits for supplementary services delivered by pharmacist and pharmacy staff, streamlining pharmacists' billing practices
- Acted as committed IT Subject Matter Expert for Medicare solution, enabling pharmacists to determine best Medicare Plans tailored to patient medications and associated variables
Trainer and Documentation Specialist
Prescribe Wellness
Irvine, CA
12.2015 - 08.2017
- Developed and implemented a comprehensive training program for new and existing employees for all PrescribeWellness products and services
- Trained new employees internally on the various products and services of PrescribeWellness
- Developed documentation for the PrescribeWellness products for new functionalities to support implementation and maintained user guides with the most up-to-date version of the products
- Assisted in onboarding clients as well as scheduled and performed one on one training to pharmacies for our PrescribeWellness products
- Presented PrescribeWellness suite of products in a clear and concise manner to demonstrate the functionality and features of the products
- Answered questions from pharmacists and pharmacy staff to ensure understanding of the products to optimize pharmacy workflow
- Provided information about HIPAA to pharmacy staff with use of PrescribeWellness products and assure PHI is protected online
EHR Implementation Specialist & Trainer
Dr. Jesus Hernandez M.D
Anaheim, CA
05.2012 - 01.2015
- Oversaw successful implementation of electronic health record ‘EHR’ and practice management systems for ambulatory facilities specializing in Obstetrics and Gynecology
- Acted as primary liaison and on-site specialist for physicians' offices throughout planning, implementation process, go-live support, and post-implementation phase encompassing optimization
- Assessed and outlined clinical workflow requirements for physician offices aimed at optimizing workflow efficiency
- Executed needs assessment and delivered recommendations for enhancing office procedures during transition from paper charts to electronic practice management and electronic health records system
- Facilitated, organized, and executed training sessions for two providers, nurse practitioner, medical office assistants, and coders.
- Instructed physicians' office staff on front and back-office operations utilizing EHR, including integration of charts into electronic health records software
- Highlighted software features and designed user-friendly shortcuts for EHR/practice management platform, boosting productivity by 20%
EHR implementation specialist & trainer
Orange Coast College
Costa Mesa, CA
01.2011 - 05.2012
- Collaborated with MemorialCare EHR implementation team, impacting $4 million in improved healthcare IT efficiency and hospital workflow
- Assisted in coordinating the planning, coordination, and execution of the successful implementation of EPIC electronic health record ‘EHR’ at San Clemente Hospital for MemorialCare in San Clemente, CA
- Facilitated a smooth integration and adoption by providers and hospital staff members by providing initial support of the new EPIC EHR system
College Trainer & Facilitator
Orange Coast College
Costa Mesa, CA
01.2011 - 05.2012
- Planned and facilitated group tutoring sessions in Anatomy and Physiology for 20 college healthcare students
- Achieved a 95% student satisfaction rate by implementing interactive learning modules that emphasized study skills for students to gain a better understanding of complex biology concepts
- Enhanced training effectiveness, resulting in a 15% increase in student retention and engagement rates
Education
Health IT Workforce Training Program -
Orange Coast College
Costa Mesa, CA05.2012
Certification in Computer Operations -
Computer Learning Center
Anaheim, CABachelor of Arts - Psychology
California State University, Northridge
Skills
- Microsoft Office Suite
- Project management
- EHR implementation
- IT subject matter expert
- Agile methodology
- Communication skills
- Time management
- Team collaboration
- Software implementation
- Client onboarding
- Problem solving
- Critical thinking
- Attention to detail
- Data analysis and SQL
- Software testing and UAT
Certification
- Healthcare Information and Management Systems Society (HIMSS) - 2024 - 2025
- HIPAA Compliance Certification, 2024
- EHR application software certification, EPIC Systems, Allscripts, Office Ally, MED A-Z eClinicalWorks and Prime Clinical, 2012
- EHR Implementation Support Specialist and Trainer, HIT Pro professional certification, 2012
Accomplishments
- Boosted Client Satisfaction Scores: Influenced decision-makers to increase client satisfaction scores by 25% through effective communication strategies.
- Improved Pharmacy Workflow Efficiency: Facilitated strategic IT conversations that led to a 30% increase in pharmacy workflow efficiency.
- Delivered Successful SaaS Products: Drove crucial IT conversations resulting in five successful SaaS products delivered on schedule.
- Streamlined Quality Assurance processes: Automated over 700 test cases for all PrescribeWellness products and reduced manual testing by 60% by streamlined QA processes and improved regression tests.
Timeline
QA Analyst and Implementation Specialist
Prescribe Wellness / TRHC / Outcomes
08.2017 - 02.2024
Trainer and Documentation Specialist
Prescribe Wellness
12.2015 - 08.2017
EHR Implementation Specialist & Trainer
Dr. Jesus Hernandez M.D
05.2012 - 01.2015
EHR implementation specialist & trainer
Orange Coast College
01.2011 - 05.2012
College Trainer & Facilitator
Orange Coast College
01.2011 - 05.2012
Health IT Workforce Training Program -
Orange Coast College
Certification in Computer Operations -
Computer Learning Center
Bachelor of Arts - Psychology
California State University, Northridge
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