JASMINE DIXON
Implementation Specialist
Warren,MI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
SENIOR IMPLEMENTATION SPECIALIST
MSX INTERNATIONAL
07.2023 - Current
- Streamlined workflow with efficient note-taking techniques for consecutive interpretation assignments using Microsoft Office Suite.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Create project status presentations for delivery to customers or project personnel
- Schedule dealership implementation dates
- Troubleshoot program and system malfunctions to restore normal functioning
- Coordinate training activities
- Present information with a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures
- Deliver an exceptionally high level of professionalism and support to each client, upholding the company's commitment to service.
- Attend daily and weekly team meetings
- Gain dealers knowledge
- Collaborate with others to resolve information technology issues
- Master CRM system
- Manage and maintain a personal daily calendar.
- Establish clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication with stakeholders.
- Participate in Kaizen events, driving continuous improvement throughout the organization.
- Maintain up-to-date knowledge of advancements in DMS technology.
- Evaluate diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
PRODUCTION OPERATOR
FIAT CHRYSLER, LLC
05.2014 - 07.2023
- Packaged and prepared finished products for shipment
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Rotated all required tasks in a particular production process
- Sweep, and clean work areas
- Trained new production members on safe and efficient production procedures and proper machine operations.
- Reviewed work orders and blueprints to ensure work is performed according to specifications
- Achieved daily production requirements
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures, and duty assignments, considering budgetary limitations and time constraints
- Trained as backup team lead.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Made sure that products were produced on time and were of good quality.
- Participated in training sessions to enhance skills and knowledge.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Identified areas for improvement in launch processes, implementing changes to maximize efficiency and effectiveness.
- Prepared surfaces for priming, painting and refinishing.
- Applied primers, sealers and other materials prior to painting.
- Assisted in inventory management through accurate tracking of paint products, supplies, and equipment usage.
- Replaced and repaired vehicle parts according to work order instructions.
APPOINTMENT SETTER
AMERICA’S PROFESSIONAL SERVICE ASSOCIATION
01.2010 - 03.2014
- Addressed and resolved customer product complaints empathetically and professionally
- Delivered sales talks by reading from scripts that described products or services to persuade potential customers
- Explained products, services, prices, and answered questions from customers
- Adjusted sales scripts to better target the needs and interests of specific audience
- Maintained and updated filing information
- Gathered and verified all required customer information for tracking purposes
- Mastered customer service management systems and databases
- Evaluated consumer reports monthly
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment
- Answered a constant flow of customer calls with up to 40 calls in queue per minute.
- Assisted in training new Calling Agents, ensuring they were prepared for the demands of the role.
- Consistently met key performance indicators such as average handle time, first-call resolution rate, and overall customer satisfaction scores.
Education
ASSOCIATE OF APPLIED SCIENCE -
OAKLAND COMMUNITY COLLEGE
STEWART/COMMITTEE PERSON TRAINING - undefined
UNIVERSITY OF MICHIGAN DEARBORN CENTER FOR LABOR & COMMUNITY STUDIES
DIVERSITY & CIVIL RIGHTS - undefined
UNIVERSITY OF MICHIGAN DEARBORN CENTER FOR LABOR & COMMUNITY STUDIES
COMMUNICATION FOR THE MASSES - undefined
UNIVERSITY OF MICHIGAN DEARBORN CENTER FOR LABOR & COMMUNITY STUDIES
SUCCESSFULLY COMPLETED TIMELEADER TEST - undefined
Skills
Multi-TaskingAdaptabilityTeam PlayerTelephone EtiquetteFlexibilityCommunicationComputer ProficiencyMoney HandlingMS Office SuiteDealer KnowledgeOEMCRM
Microsoft Office Suite
Excel
Brand Development
Problem-solving abilities
Clerical Support
Timeline
SENIOR IMPLEMENTATION SPECIALIST
MSX INTERNATIONAL
07.2023 - Current
PRODUCTION OPERATOR
FIAT CHRYSLER, LLC
05.2014 - 07.2023
APPOINTMENT SETTER
AMERICA’S PROFESSIONAL SERVICE ASSOCIATION
01.2010 - 03.2014
ASSOCIATE OF APPLIED SCIENCE -
OAKLAND COMMUNITY COLLEGE
STEWART/COMMITTEE PERSON TRAINING - undefined
UNIVERSITY OF MICHIGAN DEARBORN CENTER FOR LABOR & COMMUNITY STUDIES
DIVERSITY & CIVIL RIGHTS - undefined
UNIVERSITY OF MICHIGAN DEARBORN CENTER FOR LABOR & COMMUNITY STUDIES
COMMUNICATION FOR THE MASSES - undefined
UNIVERSITY OF MICHIGAN DEARBORN CENTER FOR LABOR & COMMUNITY STUDIES