Matthew Joiner
Healthcare
Middletown,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Senior Implementation Analyst
CVS Healthcare
02.2022 - Current
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Built automated test scripts to handle repetitive software testing work.
- Skilled at working independently and collaboratively in a team environment.
Senior Plan Coordination Consultant
Aetna
03.2013 - 02.2022
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Template and Audit Record Creation
- Conducted standard Daily fallout reporting.
Plan Coordination Consultant
Aetna
09.2011 - 03.2013
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
Quality Analyst
Aetna
11.2007 - 09.2011
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
High School Diploma -
Goodwin College
East Hartford, CT08.2002
Skills
- Strategy Implementation
- Solution Implementation
- Software Manual Writing
- Workflow Diagrams
- Software and Hardware Implementation
- Microsoft Excel
- Team Meetings
- Production Support
- Organizational Skills
- Multi-tasking
- Dependable
- Attention to detail
- Strong interpersonal Communication skills
Timeline
Senior Implementation Analyst
CVS Healthcare
02.2022 - Current
Senior Plan Coordination Consultant
Aetna
03.2013 - 02.2022
Plan Coordination Consultant
Aetna
09.2011 - 03.2013
Quality Analyst
Aetna
11.2007 - 09.2011
High School Diploma -
Goodwin College