Open To Work
Debbie Aguilar Estrada
Austin,TX
Summary
Personable Legal Assistant experienced in delivering exceptional client support and maintaining accurate legal records. Established strong relationships with diverse clients through effective communication and organizational skills. Focused on enhancing operational efficiency and ensuring high levels of client satisfaction.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Legal Assistant/Receptionist/Customer Service Representative
Texas Department of Licensing & Regulation
Austin, USA
05.2011 - 08.2016
- Provided administrative support as Legal Assistant by organizing and maintaining legal files for attorneys on administrative cases and regulatory law, typing documents and correspondence, and updating client database. Communicated with agency personnel regarding case files and updates, and served as Notary Public for agency staff.
- In Customer Service Rep capacity, answered 70+ inbound calls per day and documented conversations with Licensees to track requests, problems and solutions. Assisted Licensee in making payments on accounts. Uphheld strict quality control policies and procedures during Licensee interactions. Provided outstanding service to new and long-standing Licensees by attending closely to concerns and developing solutions. Assessed Licensee's account information to determine current issues and potential solutions.
- Screened and verified visitors' identification credentials and purpose of visit to ensure security. Communicated with vendors for orders and answered phone calls, providing information and directing callers to appropriate staff. Greeted visitors, signed for packages, and documented deliveries. Addressed Licensee concerns with a calm demeanor, documented conversations to track requests and solutions, and assisted with payments and payment plans, upholding quality control policies during interactions.
Education
Paralegal Certification - Paralegal Studies
University of Texas
Austin, TX 01.1994 - 11.1994
Skills
- Legal support
- Clerical support
- Payment Processing Solutions
- Data entry
- Microsoft Office
- Office equipment operations
- Organizational skills
- Operational efficiency
- Telephone Communication
- Customer service orientation
- Client Relationship Management
- Effective Communication
- Professional demeanor
- Professional presentation
- Office Security Protocols
Certification
Texas Notary Public
Timeline
Legal Assistant/Receptionist/Customer Service Representative
Texas Department of Licensing & Regulation
05.2011 - 08.2016
Paralegal Certification - Paralegal Studies
University of Texas
01.1994 - 11.1994