Debbie Grace
Customer Service Representative
Colorado Springs,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Weight Watchers
03.2004 - 05.2020
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service one on one & facilitated workshops.
- Trained new personnel regarding company operations, policies and services
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certificate - Medical Assistant
Missions
Skills
- Video Calls
- Zoom
- Staff Training
- Digital tools
- Fax & Copy machines
- Telephone communication
- Customer Relations
- Microsoft Word
- Credit Card Payment Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative - Weight Watchers
03.2004 - 05.2020
Colorado Community College - ,
National Education Center - Certificate , Medical Assistant
Life Bible College - , Missions