Debbie Grose
Clay,WV
Summary
Detail-oriented professional with extensive experience in point-of-sale transactions and cash handling. Resolved customer inquiries and complaints to boost satisfaction through effective communication. Ensured food safety compliance and coordinated inventory management. Led training initiatives for junior staff, enhancing team performance and operational efficiency.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Tudor's Biscuit World
Clay, WV
06.2016 - 06.2026
- Handled cash drawers and balanced point-of-sale transactions.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored food safety, cleanliness, and sanitation practices.
- Coordinated inventory checks and ordered restaurant supplies.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Facilitated resolution of team conflicts through open discussion and mediation between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Deli Clerk
Go Mart
Clay, WV
05.2013 - 05.2016
- Greeted customers in a friendly and professional manner.
- Assisted customers with selecting products from the deli case or menu board.
- Informed customers of deli specials to increase profits.
- Provided accurate pricing information when requested by customers.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Offered suggestions for additional items that would complement customer's order selections.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Stocked deli cases with fresh products and wrapped prepared items.
- Stocked shelves with fresh items daily.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Checked food temperatures and freshness for Go Mart deli offerings.
- Maintained sanitation standards across counters, tools, and food areas.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Adhered to health regulations regarding food handling and sanitation standards.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed recipes and customer requests to prepare meals.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Scrubbed and polished counters to remove debris and food.
- Tailored orders to address customer allergies
- Directed patrons to restrooms and other amenities within facility.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies
- Directed patrons to restrooms and other amenities within facility.
Customer Service Representative
Telespectrum Worldwide
Charleston, West Virginia
01.2000 - 01.2001
- Processed service requests and account updates in CRM tools.
- Explained products, services, and procedures to diverse callers.
- Handled inbound customer calls for Telespectrum Worldwide call center support.
- Resolved billing questions using company policies and account records.
- Documented customer interactions in call tracking systems.
- Maintained courteous communication during high-volume customer service shifts.
- Followed quality standards and confidentiality rules for customer information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Online campusSkills
- Point of sale
- Cash handling
- Money handling
- Inventory control
- Food safety compliance
- Quality control
- Cost control
- Customer relations
- Product and service sales
- Shift supervision
- Employee supervision
- Staff supervision
- Employee training
- Staff training and development
- Orientation and training
- Conflict resolution
- Team leadership
- Effective communication
- Verbal and written communication
- Attention to detail
- Problem solving
- Decision making
- Strategic planning
- Multitasking and organization
- Time management
- Workplace safety compliance
- Policy enforcement
- Customer service
- Customer satisfaction
- Customer rapport
- Adaptability and flexibility
- Closing oversight
- Employee engagement
- Strategic thinking
- Retail operations
- Orientation and training
- Retail operations
Timeline
Assistant Manager
Tudor's Biscuit World
06.2016 - 06.2026
Deli Clerk
Go Mart
05.2013 - 05.2016
Customer Service Representative
Telespectrum Worldwide
01.2000 - 01.2001
Associate of Arts - Criminal Justice
University of Phoenix