Debbie Harbin
Williston,Florida
Summary
Diligent Senior Recovery Specialist with proven track record in managing and guiding clients through recovery processes. Successfully implemented individualized recovery plans that positively impacted client outcomes and well-being. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Senior Recovery Specialist
Enterprise Rent-A-Car Damage Recovery Center
01.2011 - Current
- Managed all attorney files
- Handle Illinois Loss claim with attorney office
- Handle High Risk insurance companies for State of Illinois
- Handle claims over $5,000.00
- Achieved Senior of the Month
- Prepare files for Arbitration
- Make recommendations for settlement offers on Auto losses
- Maintain basic case and statutory law
- Successfully completed training of team members
- Negotiate estimates and fees
- Handle customer service escalation calls
- Handle Car Sale claims
- Approve Arb Snapshot to move to arb team
Recovery Specialist
Enterprise Rent-A-Car Damage Recovery Center
01.2010 - 01.2011
- Reviewed and worked claims under $5,000
- Negotiated estimates and fees
- Prepared and filed Arbitration claims
- Handled customer service issues and concerns
- Maintained monthly KPIs
Biller
Enterprise Rent-A-Car Damage Recovery Center
01.2009 - 01.2010
- Billed Total Losses
- Managed Mitchell Reports (ACV) for total loss claims
- Billed Massachusetts Subrogation
- Achieved Biller of Month in 2009
Education
High School Diploma -
Edison Senior High
Miami, Fl06.1981
Skills
- Settlement Negotiation
- Problem-solving abilities
- Conflict Resolution
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
Timeline
Senior Recovery Specialist
Enterprise Rent-A-Car Damage Recovery Center
01.2011 - Current
Recovery Specialist
Enterprise Rent-A-Car Damage Recovery Center
01.2010 - 01.2011
Biller
Enterprise Rent-A-Car Damage Recovery Center
01.2009 - 01.2010
High School Diploma -
Edison Senior High
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