Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Toombs

Ballwin,MO

Summary

Dynamic Senior Recovery Specialist with a proven track record at National Subrogation Services, excelling in settlement negotiation and client relationship building. Achieved consistent monthly goals through effective investigation techniques and strong communication skills, fostering teamwork and enhancing operational efficiency. Committed to legal compliance while driving successful recovery outcomes in high-stakes environments. Excellent yearly reviews.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Recovery Specialist

National Subrogation Services
02.2015 - 06.2024
  • Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
  • Supported management in identifying opportunities for process improvement within the department''s operations.
  • Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
  • Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
  • Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements, avoiding costly litigation when possible.
  • Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
  • Worked with insurers, third party administrators, attorneys, agents and policyholders on losses between $1,000,00 and $300,000.00.

Claims Service Representative

AAA Missouri
10.2014 - 02.2015
  • Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
  • Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
  • Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
  • Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.

Subrogation Specialist

Fireman's Fund Insurance
03.2007 - 09.2014
  • Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.
  • Reviewed policy documents to determine coverage applicability in various subrogation scenarios.
  • Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
  • Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
  • Moved into the position during development of the subrogation department and assisted with processes and procedures.
  • Investigated recovery potential for large automobile and property claims from $500,000.00 to $15,000,000.00.
  • Arbitration panelist for Arbitration Forums

Education

Fine Art

University of Central Missouri
Warrensburg, MO

High School Diploma -

Parkway West High School
St Louis
06-1982

Skills

  • Settlement negotiation
  • Client relationship building
  • Investigation techniques
  • Good verbal and written communication
  • Legal compliance

Certification

CSRP (Certified Subrogation Recovery Professional)

SCLA (Senior Claims Law Associate)

AIC (Associate In Claims)


Timeline

Senior Recovery Specialist

National Subrogation Services
02.2015 - 06.2024

Claims Service Representative

AAA Missouri
10.2014 - 02.2015

Subrogation Specialist

Fireman's Fund Insurance
03.2007 - 09.2014

Fine Art

University of Central Missouri

High School Diploma -

Parkway West High School

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Cynthia Toombs