Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Teacher's Aide
Covedale School(CPS)
Cincinnati
09.2023 - 10.2023
Assisted Pre-K Teacher with classroom activities, student management tasks, snack time, and naptime.
Supported students with special needs during instructional time and activities.
Librarian/Secretary
Holy Family School
Cincinnati
08.2003 - 02.2021
Organized and shelved books according to the Dewey Decimal System.
Managed circulation desk operations and checked in/out materials.
Assisted students in locating and accessing library resources.
Developed and maintained library programs for community engagement.
Managed daily office operations and maintained organized filing systems.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
High School Diploma -
Seton High School
Cincinnati, OH
05-1973
Skills
Problem solving
Good Telephone Etiquette
Customer service experience includes working as a bank teller at Provident Bank and Kohl's
Affiliations
Love to read, knit and crochet.
Also being retired I enjoy spending time with my dogs.