Debbie Hathaway
Louisville,KY
Summary
Enterprise benefits operations manager with 30+ years of carrier and brokerage experience specializing in revenue integrity, commission governance, and operational stabilization during phased acquisition integration. Proven ability to identify financial leakage, design scalable reporting controls, and strengthen financial transparency across regional operations. Currently contributing to phased office and regional integration rollouts by advising colleagues on operational impacts and workflow alignment. Seeking remote or national integration strategy or revenue-focused enterprise operations role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Benefits Operations & Regional Project Manager
AssuredPartners (Acquired by Gallagher)
Louisville, KY
2024 - Current
- Analyzed operational data and implemented a variance reporting framework, successfully recovering $230,000 in missing carrier commission revenue amidst competing priorities.
- Apply comprehensive tracking methods for commission reconciliation, facilitating improved financial oversight and accountability in regional operations. Apply commission split calculations to prevent revenue leakage and ensure precise financial reporting.
- Expanding expertise in Employee Benefits agent licensing processes within AssuredPartners to support regulatory compliance and operational continuity.
- Partner with leadership to assist colleagues during phased office integration rollouts, advising day-to-day operational impacts and workflow adjustments to support smoother transition.
- Identify operational gaps during phased integration and share real-time insights to improve future readiness.
Account Manager & Account Executive
Insuramax
Louisville, KY
2019 - 2024
- Managed over 100 complex employee benefits portfolios with oversight of renewals, implementation coordination, and carrier financial alignment.
- Collaborated with carrier partners to resolve underwriting discrepancies, billing inconsistencies, and commission-related issues to protect financial accuracy.
- Improved internal documentation standards and workflow processes to increase accountability and operational consistency.
- Mentored service team members and shared operational best practices across teams.
Account Manager
The Underwriters Group
Louisville, KY
2011 - 2019
- Oversaw small to mid-size group benefit accounts with responsibility for renewal coordination and carrier alignment.
- Identified and resolved administrative inefficiencies impacting service workflow and financial reporting accuracy.
- Strengthened reporting consistency across service processes.
Account Representative
Creative Benefit Solutions
Louisville, KY
2007 - 2011
- Supported benefits account servicing, renewal preparation, and carrier communications.
- Assisted with documentation management and compliance coordination.
- Leveraged Affordable Care Act expertise to strengthen client retention, mitigate compliance risk, and position benefits strategy as a competitive advantage.
Product Development & Sales Support Coordinator
Humana
Louisville, KY
1992 - 1998
- Supported sales teams in benefits implementation and carrier documentation processes.
- Developed foundational expertise in carrier operations and underwriting coordination.
- Accomplished 20% cost savings through process improvement.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
Education
Bachelor of Science - Business Administration
University of Kentucky
Lexington, KY01-1992
Skills
- Revenue Integrity & Commission Oversight
- Variance Analysis Reporting
- Phased M&A Integration Support
- Operational Risk Mitigation
- Benefits Brokerage Infrastructure
- Cross-Regional Collaboration
- Process Improvement & Workflow Standardization
- Commission Reconciliation & Revenue Controls
- Employee Benefits Agent Licensing (AssuredPartners)
- Affordable Care Act & HIPAA
Accomplishments
- Recovered $230K in missed carrier commissions through self-directed variance reporting initiative.
- Built revenue governance processes under limited time allocation with scalable enterprise potential.
- Contributing to phased M&A integration support across regional offices.
- Strengthening financial controls and operational risk mitigation ahead of full enterprise transition.
Certification
- Kentucky Health and Life License, Commonwealth of Kentucky, Issued 2012 - current
Timeline
Benefits Operations & Regional Project Manager
AssuredPartners (Acquired by Gallagher)
2024 - Current
Account Manager & Account Executive
Insuramax
2019 - 2024
Account Manager
The Underwriters Group
2011 - 2019
Account Representative
Creative Benefit Solutions
2007 - 2011
Product Development & Sales Support Coordinator
Humana
1992 - 1998
Bachelor of Science - Business Administration
University of Kentucky
National Youth Leadership Award
Issued by Congressional Youth Leadership Council in July 1990
In recognition of meritorious achievement in scholarship, leadership, and citizenship