Debbie Hill
New Port Richey
Summary
Dynamic Team Manager with a proven track record at Consumer Energy Solutions, excelling in high-volume appointment setting and client retention. Expert in CRM systems and performance metrics, I drive revenue growth through effective communication and relationship building, consistently achieving top results in outbound campaigns.
Overview
14
14
years of professional experience
Work History
Team Manager - Appointment Setting (Dental Office Campaigns)
Consumer Energy Solutions
Clearwater
05.2021 - Current
- Facilitated high-volume appointment-setting campaigns for dental office decision-makers, enhancing lead engagement.
- Upheld accountability standards for call production, appointment conversion, and client retention, ensuring consistent team performance.
- Promoted into leadership following sustained high-performance production in outbound calling roles.
- Utilized CRM systems to track call volume, dispositions, follow-ups, and scheduled appointments.
- Resolved escalated client concerns with professional communication, strengthening client relationships.
- Performed duties in Clearwater, FL
Administrative Operations Manager
Masonry Expressions / Brickhill Rock Works
New Port Richey
11.2019 - 05.2021
- Oversaw administrative operations, streamlining payroll, accounts payable/receivable, and client communications.
- New Port Richey, FL
- Managed daily administrative operations for masonry and stonework projects.
- Coordinated schedules and resources for efficient project execution.
- Oversaw procurement and inventory management of construction materials.
Team Lead / Energy Consultant - Residential Department
Consumer Energy Solutions
Clearwater
10.2011 - 05.2021
- Ranked #1 (SPH 0.93) and #2 (SPH 0.89) consultant in consecutive years.
- Generated 10,745+ outbound appointments during active campaign periods, enhancing lead flow for the team.
- Averaged 80-120 outbound calls daily, driving consistent engagement and appointment-setting success.
- Executed scripted outreach models to engage decision-makers, securing qualified appointments that supported sales goals.
- Recognized for reliability, consistent performance, and ability to build rapport quickly over the phone.
- Earned promotion into leadership roles based on production and accountability.
- Clearwater, FL
Education
Associate Degree - Cosmetology
South Florida Junior College
Avon Park, FL06-1979
Skills
- High-volume outbound calling
- Appointment setting
- Scripted outreach
- Gatekeeper navigation
- Objection handling
- CRM systems and call tracking
- Performance metrics (SPH / APH)
- Remote sales operations
- Lead Generation
- Client retention
- Escalated issue resolution
- Customer communication
- Performance monitoring
- Sales strategy development
- Team leadership
- Motivational
- Organizational skills
- Customer service
- Managing operations and efficiency
- Customer relations
- Professional and courteous
- Scheduling and coordinating
- Multitasking
- Problem-solving
- Cross-functional team leadership
- Call tracking
Timeline
Team Manager - Appointment Setting (Dental Office Campaigns)
Consumer Energy Solutions
05.2021 - Current
Administrative Operations Manager
Masonry Expressions / Brickhill Rock Works
11.2019 - 05.2021
Team Lead / Energy Consultant - Residential Department
Consumer Energy Solutions
10.2011 - 05.2021
Associate Degree - Cosmetology
South Florida Junior College