Debbie James
BACHELOR BUSINESS ADMINISTRATION /MANAGEMENT
Jack,North Carolina
Summary
Talented Regional Director known for training employees to achieve maximum potential while generating new business opportunities. Pursuing new role where expertise in Business Management/ Customer Service is widely appreciated.
Overview
16
16
years of professional experience
Work History
Regional Director,
CELEBRITY CUTS
Wilmington , NC
02.2020 - Current
- Visited sites periodically to view service levels and adherence to global service standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Cosmetology Program Director,
Stay Sharp Barber College
Burgaw , NC
04.2016 - 01.2020
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
Customer Services Rep.
AT&T
Online
01.2017 - 04.2019
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Documented customer interactions and relationships using CRM systems.
Cosmetology Instructor/Director of Operations
Hairworld/MillerMotte College
Burgaw , NC
03.2009 - 12.2015
- Followed NC curriculum accurately with detailed lesson plans.
- Prepared students for NC cosmetology exam with 97% success.
- Conducted practice exams for over 500 students on both theoretical and practical sections.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
Education
No Degree - Computers Science
Shaw University
Raleigh, NCDiploma - Cosmetology Education
Cheveux School of Hair Design
Jacksonville, NCAssociate of Arts - Business Administration
Strayer University
Washington, DCBachelor of Arts - Business Administration And Management
Strayer University
Washington, DCA Diploma - Cosmetology Instructor
Coastal Carolina Community College
Jacksonville, NCHigh School Diploma -
Roanoke High School
Robersonville NC05.1988
Skills
- Corrective Actions
- Providing Feedback
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Sales Promotion
- Management Training
Affiliations
- Celebrity Cuts Movement
- Member Cobra Organization, Treasure
- NC Willing Worker, Secretary
Timeline
Regional Director,
CELEBRITY CUTS
02.2020 - Current
Customer Services Rep.
AT&T
01.2017 - 04.2019
Cosmetology Program Director,
Stay Sharp Barber College
04.2016 - 01.2020
Cosmetology Instructor/Director of Operations
Hairworld/MillerMotte College
03.2009 - 12.2015
No Degree - Computers Science
Shaw University
Diploma - Cosmetology Education
Cheveux School of Hair Design
Associate of Arts - Business Administration
Strayer University
Bachelor of Arts - Business Administration And Management
Strayer University
A Diploma - Cosmetology Instructor
Coastal Carolina Community College
High School Diploma -
Roanoke High School
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