Summary
Overview
Work History
Education
Skills
Timeline
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Tawnya Cape

Tawnya Cape

Saint Charles,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Regional Airline Director

Southern Airways Express
St Louis, MO
05.2017 - Current
  • Monitored 15 airports and station personnel to keep operations running smoothly.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled 65 employees for shifts, taking into account customer traffic and employee strengths.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Marketing Director

Opinize Communications
Harrison, AR
01.2015 - 05.2017
  • Led team of 35 marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.

Timeshare Sales Consultant

Wyndham Vacation Ownership
08.2005 - 01.2015
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Built professional sales presentations to promote services to groups of potential customers.

Education

Bachelor of Science - PR And Marketing Education

University of Arkansas, Fayetteville
Fayetteville, AR

Skills

  • Staff Management
  • Public Speaking
  • Operational Standards
  • Recruiting and Hiring
  • Customer Satisfaction
  • Team Evaluation
  • Motivational Leadership
  • Operational Efficiency
  • Client Relationships
  • Strategic Marketing
  • Organizational Leadership
  • Corrective Actions
  • Performance Monitoring and Evaluation
  • Records Organization and Management
  • Management Training

Timeline

Regional Airline Director

Southern Airways Express
05.2017 - Current

Marketing Director

Opinize Communications
01.2015 - 05.2017

Timeshare Sales Consultant

Wyndham Vacation Ownership
08.2005 - 01.2015

Bachelor of Science - PR And Marketing Education

University of Arkansas, Fayetteville

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Tawnya Cape