William Mello
Lexington,KY
Summary
Seeking to continue opportunities that will provide challenges and permit full utilization of abilities, experience, and training. To lead multiple teams at multiple locations. Ability to coordinate and communicate with management and personnel at all levels. Perform detailed assignments with dependability and function efficiently and independently within decision making environments.
Background includes knowledge and practical experience in the following important categories: Leadership, Supervision, Motivation, Distribution Systems, Inventory Control, Buying, Cost Containment, Mentoring, Capital Expenditures, Budgets, Contract Negotiations, Asset Management, Unions, Liaison, Patient Experience, Joint Commission. Energetic Manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Supervisor, Director, Project Engineer and Resident Regional Director of Operations
Compass One Healthcare/Crothall Healthcare
1999.02 - Current
- Director of Operations: UK, 900 bed facility
- My team consisted of three Assistant Directors, seven Operation Managers and 125 associates
- Responsibilities included in between case cleanings and terminal cleanings of 46 OR suites to AORN standards
- Additionally ensured daily cleaning of 90 patient rooms, with patient satisfaction at the forefront
- Oversaw technology and discharge cleaning team
- Technology included Epic, Virtual Manager, Feedback Now and Surfacide
- Part of the EOC, Hazardous Materials and Safety Team
- Responded and resolved customer opportunities and Safety Incidents
- Project Engineer/Resident Regional Director of Operations: Primary role is assisting Regional Director of Operations in the starting up of new accounts
- This includes implementing Crothall Standardization, maintaining a budget, on boarding employees, and establishing customer relationships
- Assist in surveying and costing
- Also, evaluate existing Crothall programs and assist in getting them back on track
- Penn Highlands-Brookville, improved HCAHPS scores; 68.4 to 81.3 one quarter after implementation of Crothall programs
- At UCM was able to reduce OT from 10% down to 5%
- While still improving TAT; 98 minutes down to 86 minutes
- Hardin Memorial Health, improved HCAHPS scores; 74.8 FY18 to 77.5 FY19
- Interim Resident Regional Manager St Elizabeth Hospital, Youngtown, managed and directed 225 FTE’s and 12 managers
- Successfully managed Environmental Services, Transportation, Communications, Mass Media, Linen, Front Desk, offsite Emergency Room, Hospice, and Ambulatory Care departments through the beginning of the COVID-19 pandemic
- Initiated new training and infection control protocols
- Provided guidance in disinfection practices for clinical departments, assisted in repurposing PPE, and continued to provide daily services to each department.
- Director of EVS-Management Fee North Mississippi Medical Center, 110 FTE’s, one secretary, one AD and seven Supervisors
- Four and half million-dollar budget
- 1.5 million square feet of cleanable space, 40 surgery suites, and average 110 discharge cleans a day, 200 daily ER visits and 200 newborns a month
- Increased employee satisfaction from 53% up to 86%
- Reduced OSHA recordables and went 365 days without an OSHA recordable
- Able to assist Regional Manager at other accounts with Standardization and finances
- Renewed contract with NMMC in 2006 and 2015
- Crothall President’s Council 2006, 2007, and 2013
- Part of the Team that was awarded the Malcolm Baldridge Award at North Mississippi Medical Center 2006 and North Mississippi Health Services 2012
- Director of EVS- Full-service account, Fountain Valley Regional Hospital, 65 FTE’s, one Administrative Assistant, and four Supervisors
- Responsible for a two-million-dollar combined budget
- Managed the Linen Department which distributed 1.7 million pounds of clean linen annually
- Reduced room turn over from 61 minutes down to 40 minutes
- Reduced reportable Workmen Compensation injuries by 40%, which included days out of work from 180 down to 28.
- Director of EVS- Full-service account, Century City Hospital, 30 FTE’s and two Supervisors
- Prepare annual budgets, weekly operating reports, daily variance sheets, payroll, schedules, training, and supply control
- Part of the Environment of Care committee, In-Patient Satisfaction Team, and was the Hazardous Material Manager.
- Senior Supervisor- Management Fee, Cedar Sinai Medical Center, responsible for 95 FTE’s and two Supervisors in a Union environment
- Responsible for schedules evaluations, and training
- Was directly responsible for the routine daily cleaning of 875 patient beds, which included 80 ICU rooms
- Improved the discharge cleaning time from 80 minutes down to 55 minutes
- Averaged 250 discharges a day
- Was also responsible for 38 Operating Room Suites
- Reduced room turnover by 25%.
- Supervisor- Management Fee, Silver Cross and Cedar, supervised the cleaning operations of 10 outlying outpatient clinics with 15 FTE’s.
Records Coordinator
Olsten Healthcare Services
1997.01 - 1998.01
- Records Coordinator with a staff of two, 45 nurses and 300 at home patients
- Maintenance of medical records, processed insurance/Medical claims, nursing payroll and supplies
- Point person for patient concerns and advised them on resolutions
- Established efficient workflows for processing incoming and outgoing records, expediting response times for requests.
Charge Nurse
Meridian Nuero Care
1995.01 - 1997.01
- Charge Nurse with a staff of three Nursing Assistance provided care for nine patients in a Congregate Home
- Had Patient Advocate and Case Manger duties
- Did patient and staff evaluations
- Ordered and maintained supplies.
Licensed Vocational Nurse
Hemet Valley Hospital
1994.01 - 1996.01
- Licensed Vocational Nurse on a Cardiac/Telemetry ward
- Performed routine nursing duties such as patient care, pre-op training, preparing, and implementing patient Care Plans.
Charge Nurse
Sharp Mission Park Clinics
1992.01 - 1993.01
- Charge Nurse for an urgent care clinic
- Triaged patients assisted in medical procedures, discharge training and follow up calls.
Hospital Corpsman
US Navy
1983.01 - 1992.01
- Hospital Corpsman with a variety of duties and positions
- Certified Emergency Medical Technician, CPR instructor, and facilitator of Navy Rights & Responsibility training
- Senior Corpsman for USMC units implemented training schedules, up-keep of medical records, managed preventive medical care programs, diagnosed and treated Marines in combat/field situations
- Leading Petty Officer for a Same Day Surgery unit
- Assisted the Hospital Staff Judge Advocate in Congressional Inquires, court-martial, and investigations.
Education
Bachelor of Science in Health Care Management -
University of Southern Illinois
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Focus on Customer satisfaction
Certification
- Licensed Vocational Nurse, California, Expired
- Emergency Medical Technicians, Expired
Training
- SC Johnson Floor Care
- Compass Diversity
- Target 100 Patient Satisfaction
- Tenet Health Ethics
- Haz Mat first responders
- Chemical, Biological and Radiation
- Foundations
- Connections Training
- DOT
- Servant Leadership
- Diversity & Inclusion
- Wage & Salary
- Developing Dynamic Leadership
- Project Manager Essentials
- Joint Commission Basics
- Unit Manger Training
Timeline
Supervisor, Director, Project Engineer and Resident Regional Director of Operations
Compass One Healthcare/Crothall Healthcare
1999.02 - Current
Records Coordinator
Olsten Healthcare Services
1997.01 - 1998.01
Charge Nurse
Meridian Nuero Care
1995.01 - 1997.01
Licensed Vocational Nurse
Hemet Valley Hospital
1994.01 - 1996.01
Charge Nurse
Sharp Mission Park Clinics
1992.01 - 1993.01
Hospital Corpsman
US Navy
1983.01 - 1992.01
Bachelor of Science in Health Care Management -
University of Southern Illinois
- Licensed Vocational Nurse, California, Expired
- Emergency Medical Technicians, Expired
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