JOHN JEPSEN
Sutton,MA
Summary
KEY ACCOMPLISHMENTS: Eight-time recipient of Champions of Excellence award at UMMMC for contributions to facility
Successful outcomes with Joint Commission surveys as well as DPH, DMH, CMS and other regulatory visits with 0 EVS findings to date
Consistently improved Press Ganey scores 13 out of 14 years while at UMASS Memorial
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
35
35
years of professional experience
Work History
PROJECT MANAGER
CROTHALL HEALTHCARE-COMPASS GROUP
01.2021 - Current
- Assigned to assist in various projects throughout the region and continental US
RESIDENT REGIONAL DIRECTOR
CROTHALL HEALTHCARE-COMPASS GROUP
01.2010 - 01.2021
- Responsible for over 4.2 million square feet of a multiple building Medical Center spread over 4 main campuses along with numerous off-site facilities
- Directly managed Medical Center EVS budget $22+ million in addition to the Medical School’s State budget of $4+ million and a Crothall budget which includes multiple full-service components
- Successfully managed a team of 20+ managers in all phases of hospital Environmental Services winning multiple Regional and National awards
- Build and sustain strong client relationships with hospital senior leadership and their hospital management teams
- Support several benchmarking initiatives and develop reports provided to clients regarding productivity, HCAHPS, throughput
DIRECTOR OF ENVIRONMENTAL SERVICES
UMASS MEMORIAL MEDICAL CENTER – WORCESTER, MA
01.2009 - 01.2010
- Improved the overall atmosphere within the department by interviewing and hiring all new staff using behavioral based interviewing techniques, team building exercises and in-services
- Created comprehensive in-service program covering all 3 shifts and all Joint Commission mandated subjects
- Contract management experience with focus on reducing cost and improving efficiency in hospital setting aligning with fiscal goals and strategies
- Coordinated and prioritized workflow and ensure compliance with state and federal regulations
- Trained and developed staff with structured training program
- Implemented positive patient experience program with constant focus on KPI’s
- Developed and organized competency training in the OR suites, the Cath Lab and pharmacy clean room
- Created a newspaper program aimed at increasing employee/patient interaction
ASSISTANT DIRECTOR OF ENVIRONMENTAL SERVICES
UMASS MEMORIAL MEDICAL CENTER – UNIVERSITY CAMPUS – WORCESTER, MA
01.2006 - 01.2009
- Conducted regular safety inspections of all areas serviced by Environmental Services personnel.
- Implemented new technologies or processes designed to improve operational efficiencies within the department.
- Organized training sessions for staff members on proper cleaning techniques, infection control protocols and use of chemicals and equipment.
- Managed inventory of supplies and equipment used in the department.
CHEF AND MANAGER
TOM FOOLERIES RESTAURANT
01.2000 - 01.2006
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Supervised team members during meal service to ensure accuracy of orders.
CHEF AND MANAGER
HOMESTEAD RESTAURANT
01.1990 - 01.2000
Education
BACHELORS IN BUSINESS MANAGEMENT - Business Management
Bryant College
Smithfield, Rhode Island05-1985
Skills
- Systems implementation
- Strategic Planning
- Work flow planning
- Data Analysis
- Procedure Development
- Project Planning
- Compliance Monitoring
Accomplishments
- Eight-time recipient of Champions of Excellence award at UMMMC for contributions to facility
- Successful outcomes with Joint Commission surveys as well as DPH, DMH, CMS and other regulatory visits with 0 EVS findings to date
- Consistently improved Press Ganey scores 13 out of 14 years while at UMASS Memorial
Relevantexperience
- Board Member of the New England Chapter of ASHES
- Boys and Girls Clubs of Rhode Island
- Member of the Siloam Lodge of the A.F & A.M
- Assistant Treasurer of the Angel Fund
- Member of the UMMMC Anchor Mission
Affiliations
- Multi-cultural cooking
- 1983 MA State Father Son Golf Champion
- Participated in the 1983 and 1984 NCAA Division II Golf Tournaments
Timeline
PROJECT MANAGER
CROTHALL HEALTHCARE-COMPASS GROUP
01.2021 - Current
RESIDENT REGIONAL DIRECTOR
CROTHALL HEALTHCARE-COMPASS GROUP
01.2010 - 01.2021
DIRECTOR OF ENVIRONMENTAL SERVICES
UMASS MEMORIAL MEDICAL CENTER – WORCESTER, MA
01.2009 - 01.2010
ASSISTANT DIRECTOR OF ENVIRONMENTAL SERVICES
UMASS MEMORIAL MEDICAL CENTER – UNIVERSITY CAMPUS – WORCESTER, MA
01.2006 - 01.2009
CHEF AND MANAGER
TOM FOOLERIES RESTAURANT
01.2000 - 01.2006
CHEF AND MANAGER
HOMESTEAD RESTAURANT
01.1990 - 01.2000
BACHELORS IN BUSINESS MANAGEMENT - Business Management
Bryant College
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