Debbie Joseph
San Bruno,CA
Summary
Knowledgeable airport services professional with 2+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
9
9
years of professional experience
Work History
Passenger Service Supervisor
ABM Industries
12.2021 - Current
- Trained and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Monitored security and maintained operational protocols.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
- Maintained and completed administrative records and documents to meet company requirements.
- Supervising multiple departments
Logistic Manager
United States Army
04.2014 - 03.2018
- Trained and developed logistics personnel to achieve high-performing teams.
- Organized records of vehicles, schedules and completed orders.
- Completed regular inventory counts of equipment on book for unit.
- Oversaw supply requests, accountability, and receipts.
- Maintained records of supply transactions for accuracy and tracking.
- Maintained automated system for tracking group supplies and equipment.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Conducted research to address shipping errors and packaging mistakes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH07.2024
Skills
- Active Learning
- Compliance Requirements
- Reading Comprehension
- Documentation Verification
- Performance Improvement
- Customer Needs Assessments
- Strategic Planning
- Multi-tasking
- Communications Management
- Call Control
- Issue Resolution
- Interpersonal Communication Skills
- Performance Monitoring
- Wheelchair Assistance
- Investigating Problems
- Effective Customer Service
- Microsoft office
Hobby
A gifted, self-taught artist who possesses great ambition and boldness. I work with digital media, acrylic, oil, and many more mediums.
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Passenger Service Supervisor
ABM Industries
12.2021 - Current
Logistic Manager
United States Army
04.2014 - 03.2018
Bachelor of Science - Healthcare Administration
Southern New Hampshire University