Deborah Lang

Obtain Police reports for customers, in person and by email. Perform electronic and ink fingerprints. Run background checks through CJIS system. Search archives (microfilm & CD's) for reports older than 2000, requests as far back as the 1930's. Special projects for other department, such as Cold Cases and Legal, as well as Detectives, LT's and Captains.

• Facilitated collection processes to enhance cash flow and reduce outstanding receivables.
• Developed and maintained positive relationships with clients to encourage timely payments.
• Analyzed accounts to identify patterns of delinquency, implementing targeted recovery strategies.
• Collaborated with legal teams to initiate action on severely delinquent accounts when necessary.

• Managed accounts receivable processes to ensure timely collections and reduce outstanding balances.
• Conducted thorough account reviews to identify delinquent payments and develop recovery strategies.
• Utilized collection software to track interactions, update account statuses, and document payment arrangements.
• Collaborated with cross-functional teams to resolve billing disputes and enhance customer satisfaction.