HARRIS TRUNO
Milwaukee
Summary
Experienced IT and communications specialist with a strong background in secure public safety systems, network infrastructure, and identity access management. Trusted liaison to federal and local agencies, adept in system deployment, documentation, compliance, and critical incident support. Demonstrated ability to maintain high-stakes communications infrastructure with zero downtime. Seeking to transition into an IT Security Analyst role to leverage technical, regulatory, and operational experience in a cybersecurity-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Radio Systems Specialist
Milwaukee County Office of Emergency Management – Radio Division
Milwaukee
01.2022 - Current
- Provide remote and onsite technical support for complex communication technologies used by public safety and enterprise agencies.
- Maintain, install, and upgrade systems, including Land Mobile Radio (LMR), ASTRO 25, and P25 networks, ensuring encryption and system hardening.
- Administer CirrusCentral IAM, manage cloud-based Motorola systems, and configure secure radio devices (APX series, SmartConnect).
- Liaise with the FBI, DOJ, ATF, and U.S. Secret Service, and local agencies, to support interagency communication and security protocols.
- Configure and maintain network infrastructure (LAN/WAN, routers, switches, firewalls, and bridges) to support secure and high-availability environments.
- Support public safety software, such as CAD, RMS, Mobile Data Computing, and 9-1-1 call handling systems.
- Conduct system troubleshooting, performance tuning, firmware/software upgrades, and device configuration.
- Perform preventative maintenance and health checks to ensure uninterrupted, critical communication.
- Maintain accurate records in databases and spreadsheets, track equipment, and assist in FCC license applications and compliance.
- Develop and implement technical and operational policies to improve procedures, security, and compliance.
- Collaborate with engineering, sales, and project teams for deployment planning, customer satisfaction, and documentation.
- Deployed SmartConnect across encrypted Talkgroups for SWAT communications over LTE failover networks.
- Led the cloud core migration to Motorola’s CirrusCentral, with seamless integration and user access provisioning.
- Maintained 100% uptime of all Milwaukee County-owned public safety communications systems during the Republican National Convention (RNC 2024), with zero downtime or failures.
- Coordinated secure interoperability with multiple federal agencies during large-scale, high-profile operations.
Education
B.S. - Information Science / Cybersecurity
University of Wisconsin–Milwaukee
Milwaukee, WI01-2026
A.A.S. - IT Network Specialist
Milwaukee Area Technical College
Milwaukee, WI07-2019
Skills
- Secure communications (LMR, ASTRO 25, P25, APX radios)
- CirrusCentral IAM and Motorola Cloud System Administration
- Firewall
- Router and network infrastructure management (LAN/WAN)
- Public safety applications (CAD, RMS, MDC, 9-1-1 systems)
- Identity & Access Management
- Project management
- Data analysis
- Encryption key management
- CJIS compliance and certification
- Documentation
- Radio programming
- FCC Licensing Support
- Policy development
- Remote and onsite technical support
- Troubleshooting
- Software and firmware installation and upgrades
- Preventive maintenance and performance tuning
- Interagency coordination (FBI, DOJ, ATF, Secret Service)
- Incident response
- Disaster recovery
- Secure system configuration
- Cross-team collaboration (engineering, sales, project management)
- Risk mitigation
- Security policies
- Communication protocols
Certification
- CompTIA Security+ (In Progress)
- FEMA ICS 100, 200, 700, 800
- NST021 - Communication System Concepts
- Cisco Cybersecurity Essentials
- Cisco Networking Devices and Initial Configuration
Leadership Experience - Freemason
- Member in good standing of one of the world’s oldest and most respected fraternal organizations.
- Participate in charitable activities, community service, and leadership development initiatives.
- Committed to upholding values of integrity, accountability, and brotherhood, with a focus on ethical decision-making and service to others.
Timeline
Radio Systems Specialist
Milwaukee County Office of Emergency Management – Radio Division
01.2022 - Current
B.S. - Information Science / Cybersecurity
University of Wisconsin–Milwaukee
A.A.S. - IT Network Specialist
Milwaukee Area Technical College
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