James Allen
Vero Beach,FL
Summary
Project Manager with over 40 years of experience in communications systems. Proven ability to prioritize and manage multiple tasks effectively, ensuring project goals are met. Expertise in equipment operation, staff training, and process improvements, contributing to enhanced team performance. Results-driven leader focused on building strong team relationships and inspiring peak performance.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Project Manager - Subject Matter Expert
IT Tech Direct
05.2016 - Current
- Provided technical evaluation and business case analysis for presale support.
- Managed technical operations for US Marine Corps L3Harris P25 system field technicians.
- Delivered warranty and post-warranty repair services for L3Harris XL-200P Depot at US Customs Border Protection.
- Led technical project management for BeOn system implementation at US Customs Border Protection.
- Designed and supported installation of CBP PtP Microwave backhaul in Kona, Hawaii.
- Directed field installation teams deploying sector control stations and GDIT surveillance systems.
- Served as subject matter expert at US Customs Hi Tech Center, ensuring proper repair and testing of fixed network equipment.
- Established in-house staging process and developed standard operating procedures for testing and tuning.
Project Manager / Consultant
SDI International - Motorola Solutions
01.2014 - 05.2016
- Performed repairs and testing on Fixed Network Equipment and subscriber radios at U.S. Customs Hi-Tech center.
- Cross-trained technicians in proper testing procedures for Land Mobile Radio equipment.
- Developed Standard Operating Procedures for test and tuning, distributing to field support personnel.
- Created documentation for repair parts lists to assist Hi-Tech technicians in equipment repairs.
- Implemented calibration and repair schedules for all Hi-Tech test equipment.
- Assisted development and implementation of Maximo database for asset tracking and work ticket logging.
- Reviewed and updated subscriber code plugs in consultation with Wireless Services Program Division.
- Coordinated field installations and preventive maintenance operations for Motorola Solutions Customer Service Managers.
Project Manager
CommDex Consulting
01.2012 - 01.2013
- Managed onsite project operations for Coverage Testing and Subscriber Flash Upgrade on P25 Phase 2 system.
- Oversaw thirty temporary employees and team leads throughout project duration.
- Developed and maintained database for tracking daily activities and subscriber inventory.
- Conducted six-month Coverage Testing with thirty drive teams performing extensive evaluations.
- Secured over one million dollars in additional sales through customer relationships.
- Coordinated Flash Upgrade Programming and OTAR for 14,000 subscriber radios with thirty field programmers.
- Ensured compliance with Motorola and City of Houston radio security procedures.
- Executed coverage verification testing on multiple P25 Phase 2 Trunk and Conventional systems across the U.S.
System Manager
Motorola Solutions
01.2010 - 01.2011
- Ensured compliance with scope of work for worldwide Drug Enforcement Agency warranty contracts.
- Served as primary liaison, collaborating with Drug Enforcement Agency management in Washington, DC.
- Coordinated efforts across Customer Systems Support Center, Dispatch Operations, and third-party providers.
- Managed routine and emergency service operations, including escalation procedures for the service team.
- Applied technical expertise in radio communication systems and large Dispatch Centers.
- Developed inventory control database for all DEA communications sites globally.
- Proposed replacement of Telco leased lines with advanced backhaul systems, conducting path studies and system design.
- Created system coverage analysis maps using Motorola's Hydra software for existing and proposed locations.
Owner
Allen’s Project Management
01.1999 - 01.2010
- Delivered project management services for over thirty large-scale projects, including site acquisition and development.
- Conducted site surveys for AT&T Wireless, designing Point to Point and Point to Multi-Point wireless networks.
- Addressed sales, financial, and employee needs while providing on-site field support.
- Identified and evaluated potential property locations, including zoning and building requirements.
- Collaborated with customers and local authorities to secure building and zoning approvals.
- Selected contractors and vendors for site construction, ensuring compliance with regulations.
- Coordinated with contractors during construction to guarantee timely inspections and occupancy certification.
- Provided technical support for system optimization, microwave path issues, and transmission line analysis.
Vice President Service
Signal Communications
01.1997 - 01.1998
- Managed daily operations of service department, overseeing four centers and 30 employees.
- Developed comprehensive Motorola Service Station Certification document, now standard across United States.
- Designed and implemented Passport UHF Trunking radio system, extending coverage from Key West to West Palm Beach.
- Transformed service department from negative profit center to profitable within one year.
- Elevated service department's reputation, securing Motorola affiliation through effective leadership.
- Facilitated sale and transition of service department to new ownership.
- Provided radio communications repair and installations for federal, state, local governments, and commercial clients throughout Southeastern Florida.
Project Manager
Motorola
01.1986 - 01.1996
- Managed over eleven large-scale projects and multiple small pre-sale and post-sale initiatives.
- Provided training for new hires in South Florida market area.
- Led projects to resolve strained customer relationships, achieving high satisfaction ratings.
- Oversaw major deployments for City of Miami, Miami Beach, Boynton Beach, and other municipalities.
- Executed 'Turn-Key' project responsibilities from pre-sale to closure and customer sign-off.
- Directed system design, including site selection, acquisition, development, installation, and optimization.
- Conducted weekly meetings with customer management and Motorola executives to present deliverables and project status.
- Delivered comprehensive project risk assessments and resolutions throughout project lifecycle.
Supervisor Radio-Digital
Palm Beach Co Sheriffs
Palm Beach
01.1981 - 01.1985
- Defined and executed annual service budget for electronics repair operations.
- Designed and expanded communication systems to enhance operational efficiency.
- Managed replacement of radio, digital equipment, light bars, and security cages for patrol vehicles.
- Oversaw design and operation of secure communications systems for Organized Crime Unit.
- Maintained aviation unit radios on Bell Jet Rangers, Cessna 401, and 172 aircraft.
- Delivered onsite technical support for SWAT deployments during critical operations.
- Provided field support to Information Technology department for IBM 3270 mainframe system service.
Education
Six Sigma - Project Management
Motorola Training
Schaumburg, IL08-2011
PMI Project Management Professional - Project Management
Project Management Training
Atlanta, GA08-1984
Motorola Systems Integration I & II - Project Management
Project Management Training
Schaumburg, IL05-1984
PSST Professional Project Management - Project Management
Project Management Training
Atlanta, GA03-1983
Associates Degree - Electronics
Northeast Vocational Center
Ft Lauderdale, Florida05-1978
High School -
Deerfield Beach Sr High
Deerfield Beach, Florida05-1978
Skills
- Customer relationship management
- Team building
- Radio frequency design
- Digital microwave systems
- Point-to-point design
- Point-to-multipoint design
- Communications system design
- Local area networks
- Grounding system design
- Microsoft Office Suite
- Project management software
- Visio diagramming
- AutoCAD and AutoCAD LT
- Motorola Hydra 4 and Voyager
- Motorola CPS for APX radios
- ASTRO 25 and ASTRO systems
- Harris RPM and RPM2
- RadioSoft Compass software
- ComStudy training platform
- QuickBooks accounting software
- Apple macOS 10x
Certification
General Radiotelephone Operator License PG073573,
FCC General Class Amateur Radio License W4JEA
Training
- Motorola Training: CIC2004, CMP1046, CMP1099, CMP1132, CMP1133, CMP1158, CMP1160, CMP1181, ITS2633. R56 Site Standards.
- Harris Training: Advanced Access Control, Radio Personality Manager, Radio Personality Manager 2 and –R3 and R4 Handoff, Grounding Tips and Tricks, XL-200P Radio Operation, XL-200P Product Release, Regional Network Manager, LMR Radio Coverage Design & Test, BeOn and Beyond, BeOn for Android, BeOn for iOS, BeOn FY15 Q4 and FY 16 New Release, How to Sell your XL-200P, BeOn System Administration, Viva la VIDA Local, P25 Overview for Radio Operators and Simulcrash to Simulcast.
- Project Management Training: PSST Professional Project Management. PMI Project Management Professional, Motorola Systems Integration I & II.
Timeline
Project Manager - Subject Matter Expert
IT Tech Direct
05.2016 - Current
Project Manager / Consultant
SDI International - Motorola Solutions
01.2014 - 05.2016
Project Manager
CommDex Consulting
01.2012 - 01.2013
System Manager
Motorola Solutions
01.2010 - 01.2011
Owner
Allen’s Project Management
01.1999 - 01.2010
Vice President Service
Signal Communications
01.1997 - 01.1998
Project Manager
Motorola
01.1986 - 01.1996
Supervisor Radio-Digital
Palm Beach Co Sheriffs
01.1981 - 01.1985
Six Sigma - Project Management
Motorola Training
PMI Project Management Professional - Project Management
Project Management Training
Motorola Systems Integration I & II - Project Management
Project Management Training
PSST Professional Project Management - Project Management
Project Management Training
Associates Degree - Electronics
Northeast Vocational Center
High School -
Deerfield Beach Sr High
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