Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Naomi Grant

Richmond,TX

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members while providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

5
5
years of professional experience

Work History

Subject Matter Expert / Manager 1

GoPuff
01.2021 - Current
  • Collaborate with multiple agents to answer any questions, comments and concerns from over 100+ customers daily, all while maintaining consistent metrics leading to service levels of 100%
  • Provide fundamental technical support for customers having payment and/or account issues
  • Administer assistance to other agents while providing resourceful solutions
  • Take initiative to monitor integrity and accountability in order to succeed as a team.

Client Advocate

Freedom Financial Network, FFN
11.2019 - 01.2021
  • Worked with clients to provide effective debt solutions that they qualify for and met their unique needs
  • Exhibited both empathy and a ‘solution-focused’ mindset during every inbound call, while sharing knowledge and providing program updates
  • Helped team members by answering questions and/or assisting with their files to achieve team success
  • Ensured all metric and enrollment goals were met.

Assistant Store Lead

Goodwill Southern California
09.2018 - 10.2019
  • Enacted marketing roles in positioning of merchandise, inventory flow and corresponding sales metrics
  • Excelled at customer retention for increases in revenue
  • Managed cash registers, sales flow and inventory
  • Trained new employees on company procedures, policies and standards
  • Refined my ability to multitask and work under pressure while problem solving to meet customer and store requirements.

Education

High school diploma -

Silverado High School
05.2017

Skills

  • Positive attitude with a strong work ethic
  • Strong analytical and problem solving skills
  • Excellent communication skills, both verbal and written
  • Ability to multitask, prioritize and manage time effectively
  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Google Apps (Google Docs, Sheets)
  • Troubleshoot Service Issues
  • Strategic Decision-Making
  • Project Management
  • High-Volume Environments
  • Customer Relationship Management
  • Schedule Preparation
  • Coaching and Mentoring
  • Performance Tracking and Evaluations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Subject Matter Expert / Manager 1

GoPuff
01.2021 - Current

Client Advocate

Freedom Financial Network, FFN
11.2019 - 01.2021

Assistant Store Lead

Goodwill Southern California
09.2018 - 10.2019

High school diploma -

Silverado High School

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Naomi Grant