Naomi Grant
Richmond,TX
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert / Manager 1
GoPuff
01.2021 - Current
- Collaborate with multiple agents to answer any questions, comments and concerns from over 100+ customers daily, all while maintaining consistent metrics leading to service levels of 100%
- Provide fundamental technical support for customers having payment and/or account issues
- Administer assistance to other agents while providing resourceful solutions
- Take initiative to monitor integrity and accountability in order to succeed as a team.
Client Advocate
Freedom Financial Network, FFN
Phoenix, AZ
11.2019 - 01.2021
- Worked with clients to provide effective debt solutions that they qualify for and met their unique needs
- Exhibited both empathy and a ‘solution-focused’ mindset during every inbound call, while sharing knowledge and providing program updates
- Helped team members by answering questions and/or assisting with their files to achieve team success
- Ensured all metric and enrollment goals were met.
Assistant Store Lead
Goodwill Southern California
Los Angeles, CA
09.2018 - 10.2019
- Enacted marketing roles in positioning of merchandise, inventory flow and corresponding sales metrics
- Excelled at customer retention for increases in revenue
- Managed cash registers, sales flow and inventory
- Trained new employees on company procedures, policies and standards
- Refined my ability to multitask and work under pressure while problem solving to meet customer and store requirements.
Education
High school diploma -
Silverado High School
05.2017
Skills
- Positive attitude with a strong work ethic
- Strong analytical and problem solving skills
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize and manage time effectively
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Google Apps (Google Docs, Sheets)
- Social Media platforms
- Team management
- Technical Support
- Live chat
- Project Management
- People Skills
- Relationship Building
- Supervision & Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert / Manager 1
GoPuff
01.2021 - Current
Client Advocate
Freedom Financial Network, FFN
11.2019 - 01.2021
Assistant Store Lead
Goodwill Southern California
09.2018 - 10.2019
High school diploma -
Silverado High School
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