Debbie Lenoir
Hollywood,SC
Summary
Motivated professional with extensive experience in retail operations and sales. Known for strong multitasking abilities and reliable performance, committed to fostering a positive team environment and enhancing customer experiences.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meetings.Maintaining communication with customers and Vendors. Tracking orders after being placed,Making sure Orders are ready in a timely manner for customer pickup,the use of power of equipement such as Forklift and Reachtruck.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Department Manager
Floor & Decor
02.2024 - Current
- Assisted in managing daily operations to ensure efficient store performance.
- Collaborated with team members to optimize inventory management and product placement.
- Monitored sales trends and provided input for merchandising strategies to enhance customer experience.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Supported department manager in executing promotional events to drive sales growth.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
Sales Specialist
Lowes Home Improvment
11.2013 - 08.2023
- Drove sales initiatives by providing exceptional customer service and product knowledge.
- Developed comprehensive understanding of home improvement products to assist customers effectively.
- Collaborated with team members to optimize inventory management and product displays.
- Trained new staff on sales techniques and customer engagement strategies, enhancing team performance.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Drafted, finalized and submitted paperwork to complete sales.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Huffman High School
Birmingham, ALSkills
- Workplace safety
- Team management
- Sales expertise
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Multitasking Abilities
- Reliability
- Know your customer
- Continuous improvement
- Inventory,Power Equipment such as Forklift,Reach Truck,Picker,EPG pallet jack
Accomplishments
When at Lowes I was able to get with the company to start carrying a product that served our customers in the flooring and Remodeling Industries.Pro Board which is light weight Cement board.
I also reached top sales numerous time. I have received my Power Equipment Certification.
I received my substitute teaching certification. I have set as Chairman on the School Home Improvement Committee where a group of us help find scholarships and hiring of education positions such as principal and in school positions.
Certification
- power equipement, Lowes - 11 yrs
Timeline
Assistant Department Manager
Floor & Decor
02.2024 - Current
Sales Specialist
Lowes Home Improvment
11.2013 - 08.2023
High School Diploma -
Huffman High School
Customer Care Awards and Sale Rewards and Recognition
I have received Food and Beverage Certifications
I have had Educational Training that resulted in being a substitute teacher,working within the school on a variety of in school activities,Being a Chair Person for the School Improvement Committee
I received Certifications in Power Equipment such as Forklift,Reach trucks,pallet Picker and EPG pallet jack
I have received Top Sales Awards and Customer Care Awards