DEBBIE LIDDELL

• Implemented a standardized payroll review process resulting in a 10% decrease in payroll errors.
• Increased on-time payroll submissions to 100% by proactively communicating with the department managers.
• Specialized in setting up severance, garnishments, and 401(k) Loans.
• Responded to all payroll inquiries and complaints within 24 hours, resulting in a consistent 99% satisfaction rating.
• Reduced pay discrepancies through analysis of specialized ADP reports, enhancing payroll accuracy.
• Processed payroll records, ensuring accurate wages, deductions, and approvals across complex employee groups.
• Maintained confidentiality of employee records and payroll information.
• Reconciled timekeeping data with payroll registers to resolve discrepancies before final submission.

• Monitor testing processes, test development and user acceptance testing.
• Updated team leadership on quality metrics, highlighting consistency problems and production deficiencies.
• Collaborated with development team to review technical specifications and create testing programs for credit card payments, ensuring alignment with project goals.
• Created and implemented customer complaint log, control plans, inspection instructions, local procedures, and visual aids to enhance operational efficiency.
• Acted as information systems liaison with vendors, information services, and end-users to recommend system optimizations.

• Recruited, interviewed, hired, and trained seven Senior Cash Control Coordinators; implemented mentoring program to enhance engagement and feedback.
• Reconciled data in direct collection system with accounting system to address discrepancies.
• Led performance management for $1 million in monthly claim payments.
• Collaborated with claims department and anti-fraud organizations to resolve complex claims and mitigate potential losses.
• Recruited, interviewed, hired, and trained seven Senior Cash Control Coordinators and implemented mentoring program to promote positive feedback and engagement.
• Communicated with Underwriters, Agents, Marketing, and IT departments daily.

• Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
• Resolved account payments with a 98% to 100% payment rate monthly.
• Led complex problem-solving initiatives to ensure timely project completion within budget constraints.
• Applied monthly receivables of $700K for applied cash totals for third quarter.
• Oversaw nine commercial merchants, each with a $200K credit limit.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Managed nine large commercial merchants with $200K credit limits.
• Negotiated with clients on past due accounts to create payment plans and discuss restructuring options, improving recovery rates.
• Processed monthly billing statements, financial reports, fund check requests, and chargebacks.

• Maintained employee information and made updates and corrections.
• Reconciled payroll records, resolving discrepancies and maintaining data integrity across systems.
• Work cooperatively with Human Resources and accounting to provide quality seamless customer service on all payroll related issues.
• Tracked benefit deductions to maintain compliance with company policies. and administration of the deductions.
• Coordinated payroll adjustments, including deductions, garnishments, and retroactive pay changes.
• Completed bi-weekly payroll for 980 employees.
• Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
• Monitoring benefit deductions and administration of the deductions.

Concentration in Management