Debbie Madej

• Took ownership of customer interactions to ensure efficient handling of express and ground shipments.
• Ensured prompt resolution of customer inquiries related to rates, documentation, scans and service issues.
• Collaborated as a co-editor on the production and circulation of the Lakefront District newsletter, reaching all Customer Experience employees in Chicago.
• Contributed to various initiatives focused on improving performance and driving revenue growth.
• Exceeding expectations by consistently meeting and exceeding sales lead goals as the LeadOn/Finders Keepers coordinator.
• Utilized training and incentive programs to drive employee engagement, resulting in a surge of participation in the sales lead program by over 90%. Fostered strong partnerships with sales professionals to guarantee prompt follow-up on submitted leads.
• Facilitated improved relationships between sales professionals and hourly employees through coordination of various meetings and presentations, leading to a noticeable boost in leads and overall revenue.

• Delivered comprehensive training sessions to external clients for various automation systems.
• Provided support to customers experiencing issues with FedEx software and hardware.
• Collaborated with FedEx Sales professionals to create innovative client solutions, resulting in revenue growth.
• Played a key role in the successful and timely processing of several significant revenue-generating shipments.
• Assisted technicians in identifying and implementing effective solutions for customer problems.
• Proficiently deployed FedEx automation systems to enhance operational efficiency at client sites.

• Maintained responsibility for coordinating all International and Dangerous Goods shipments in the Chicago Metro District
• Provided support to external customers by offering guidance on training and regulations related to Dangerous Goods and International shipping.
• Played an instrumental role in the creation of Standard Operating Procedures (SOP) for location audits as part of corporate Quality Action Teams.
• Developed training manuals for internal International and Dangerous Goods specialists and employees as Subject Matter Expert (SME).
• Implemented effective strategies in collaboration with region, district and station management to drive company performance by:

-Facilitating compliance with governments/legal requirements through assistance provided to internal and external customers.

-Performing location audits and conducted specialist training.

-Utilizing a diverse range of communication channels like meetings, conference calls, trainings, bulletins, emails job aids to keep staff updated on relevant international and hazardous materials details.

• Executed delivery and pickup operations for time-sensitive shipments.
• Maximized profitability and client contentment within allocated area by advising on efficient shipping methods, resulting in increased revenues and improved customer satisfaction.
• Drove 100% service level achievement for outbound international shipments as location's dedicated International Specialist, as lead auditor of customs documentation for all exports.
• Instrumental on multiple special project teams, notably the Flying Tigers merger and diverse sales ventures, leading to a substantial boost in revenues.