Debbie Martinez
Alamo,TX
Summary
Driven Hospitality Manager with talent for maintaining player satisfaction while assisting with people relations and the coaching of team members. Flexible with upbeat demeanor and commitment to running effective operations. Highly organized, proactive, and punctual with team-oriented mentality. Proven history of fostering positivity to meet team, individual and management objectives.
Overview
8
8
years of professional experience
Work History
Hospitality Manager
TopGolf
11.2022 - Current
- Schedule work hours for 50+ employees to achieve effective manpower coverage.
- Increased ITG service ratings significantly through personable service and guest recovery interactions.
- Regularly hold 1on1s with the team to continue fostering positive environment of growth.
- Ran bi-weekly inventory COGs for bar and created variance plans and worked with technicians to close gaps with any discrepancies.
Team Lead
TopGolf
07.2021 - 11.2022
- Championed player interactions and maintained strong venue presence.
- Fostered positive relationships through communication, training, and development coaching.
- Assisted in organizational and maintenance of retail COGs.
Teacher Aid
Caterpillar Clubhouse Learning Center
01.2016 - 12.2018
- Assisted teachers with supervision and supported student learning by assembling dedicated time to aid with homework and lesson plans.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Youth Development Professional
Boys And Girls Club
06.2016 - 08.2018
- Assisted with educational needs through tutoring and homework assistance.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
Education
BBA - Management
The University of Texas Rio Grande Valley
Edinburg, TX05.2022
High School Diploma -
Psja Memorial Early College High School
Alamo, TX05.2019
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX05.2019
Skills
- Food and Beverage Service
- Strong Vendor Relations
- High Energy and Stamina
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Decision Making
- Multitasking and Prioritization
- Adaptable and Flexible
- Team Leadership
- Reliable and Responsible
- Strong verbal and written communication
Accomplishments
Hospitality Manager over Bayhosts/Events
Hospitality Manager over Bar
Hospitality Manager over Support
Team Lead over Training
Team Lead over Guest Services
Culture Champion 2019
Timeline
Hospitality Manager
TopGolf
11.2022 - Current
Team Lead
TopGolf
07.2021 - 11.2022
Youth Development Professional
Boys And Girls Club
06.2016 - 08.2018
Teacher Aid
Caterpillar Clubhouse Learning Center
01.2016 - 12.2018
BBA - Management
The University of Texas Rio Grande Valley
High School Diploma -
Psja Memorial Early College High School
Associate of Arts - Interdisciplinary Studies
South Texas College