Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Milne

Garland,TX

Summary

Self-motivated, results-driven, analytical problem solver with integrity and a solid work ethic. Diverse experience includes logistics operations, sales, billing, cable/internet repair, & customer service roles.

Strong interpersonal and relationship building skills, leadership and project management capability. Excellent written and verbal communication proficiency, tenacious research and critical thinking skills. Experience includes sales, creating and cultivating buyer/customer relationships, financial analysis, classroom instructor, employee training, process development and improvement, technical process writing, payable and receivable invoicing, tariff research, freight bill rating, carrier payment negotiation, internal process auditor, vehicle/chassis titling and registration maintenance.

Overview

33
33
years of professional experience

Work History

Hotel room sales agent

Booking Holdings
01.2018 - 06.2025
  • Maintain and exceed key metrics; achieved 5th place year end company sales over $1.7 million

Customer Experience Agent – Repair

Comcast
01.2016 - 01.2018
  • Call center agent for cable video, internet and telephone trouble-shooting

Equipment Sales and Operations Coordinator – Fleet Administration

Horizon Lines (also dba Sea Land Service, CSX Lines)
01.2007 - 01.2015
  • Average yearly sales of surplus assets approximately $5 million/2000 units

Finance and Administration Representative

01.2005 - 01.2007
  • Reconciled intermodal cost worksheets; tracked and billed for rail activity, solved carrier disputes

Business Development Account Representative

Maersk Sea Land
01.2004 - 01.2005
  • Provided international shipping rate quotes to potential freight customers based on tariff research

Fleet Administration, Equipment Fleet Coordinator

Horizon Lines
01.2003 - 01.2004
  • Reconciled billing for payment and invoiced 3rd party accounts

Worksheet Intermodal Billing Reconciliation

CSX Lines
01.2002 - 01.2003
  • Researched, reconciled and submitted weekly billing statements for payment to carriers

Telecommunications Provisioning Engineer; Escalation Supervisor

MCI Worldcom, CapRock, @Link
01.1998 - 01.2001

Rate Associate

Sea-Land Service
01.1998 - 01.1999
  • Researched international and domestic tariffs for applicable commodity rates

Audit and Advisory Services, Internal Auditor

CSX Corporation (Sea-Land’s parent company)
01.1997 - 01.1998
  • International and domestic business travel to perform internal audit and advisory services

Per Diem Billing, Billing Specialist

Sea-Land Service
01.1995 - 01.1997
  • Created and implemented a billing system directly with IT programmers and trained new associates

Stenograph Speed Building Instructor

Professional Court Reporting School
01.1992 - 01.1995
  • Developed lesson plans, counseled adult students, administered tests, proof-read dictation transcripts, applied grades, performed live speed-controlled dictation, attended continuing education seminars

Education

Master of Science - Administration of Justice and Security

University of Phoenix

Bachelor of Arts - Government and Politics

University of Texas at Dallas

Skills

  • Advanced Microsoft Office skills: Excel, Outlook, Word, PowerPoint, Access, share drive file management Advanced Excel experience (v-lookups, pivot tables, IF statements, formulas, text to columns, filters, data referencing between worksheets, efficient spreadsheet navigation) Analysis and reporting of EDI activity data from ports, carriers, and vendors Excellent internet research skills and vendor website navigation IT collaboration on customized system development, troubleshooting, and enhancement OnBase indexing document management
  • Google Workspace, Sheets, Docs
  • ChatGPT and customized AI tools
  • Oracle financial database

Timeline

Hotel room sales agent

Booking Holdings
01.2018 - 06.2025

Customer Experience Agent – Repair

Comcast
01.2016 - 01.2018

Equipment Sales and Operations Coordinator – Fleet Administration

Horizon Lines (also dba Sea Land Service, CSX Lines)
01.2007 - 01.2015

Finance and Administration Representative

01.2005 - 01.2007

Business Development Account Representative

Maersk Sea Land
01.2004 - 01.2005

Fleet Administration, Equipment Fleet Coordinator

Horizon Lines
01.2003 - 01.2004

Worksheet Intermodal Billing Reconciliation

CSX Lines
01.2002 - 01.2003

Telecommunications Provisioning Engineer; Escalation Supervisor

MCI Worldcom, CapRock, @Link
01.1998 - 01.2001

Rate Associate

Sea-Land Service
01.1998 - 01.1999

Audit and Advisory Services, Internal Auditor

CSX Corporation (Sea-Land’s parent company)
01.1997 - 01.1998

Per Diem Billing, Billing Specialist

Sea-Land Service
01.1995 - 01.1997

Stenograph Speed Building Instructor

Professional Court Reporting School
01.1992 - 01.1995

Master of Science - Administration of Justice and Security

University of Phoenix

Bachelor of Arts - Government and Politics

University of Texas at Dallas
Debbie Milne