Debbie Mitchell
Houston,TX
Summary
Highly enthusiastic individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Mail Processing Clerk
LTD Financial Services LLC
03.2022 - 09.2024
- Proved successful working within tight deadlines within a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Customer Support Specialist
AIG Retirement Services
11.2019 - 01.2022
- Answered 100 calls a day and responded to emails regarding customers questions for retirement investments accounts and stock transfers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
Customer Service Representative
Amegy Bank NA
12.2015 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma Awarded - General Studies
Jones High School,
Houston, TXSkills
- Deadline Adherence
- Work independently
- Accuracy and precision
- Mail sorting
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Mail Processing Clerk
LTD Financial Services LLC
03.2022 - 09.2024
Customer Support Specialist
AIG Retirement Services
11.2019 - 01.2022
Customer Service Representative
Amegy Bank NA
12.2015 - 11.2018
Diploma Awarded - General Studies
Jones High School,
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