Debbie Nason
Marysville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work History
Landscape Designer
Natures Own Designs/Owner
Tulalip Bay
03.2009 - 01.2020
- Utilized extensive Customer Service and Sales background to secure clients.
- Designed creative landscape layouts for residential and commercial properties.
- Collaborated with clients to understand their vision and preferences.
- Selected appropriate plants and materials for diverse environments.
- Managed project timelines and coordinated with contractors effectively.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
Front Office Receptionist
East Lane Veterinary Hospital
Vida
01.2006 - 03.2009
- Scheduled appointments using veterinary management software efficiently.
- Managed incoming, multi-line phone calls and addressed client inquiries promptly.
- Assisted veterinarians with client communications and follow-up care instructions.
- Handled medical records and ensured confidentiality of client information rigorously.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Determined needs of visitors and provided information or solutions.
- Compiled and prepared reports and documents as requested.
Royal Caribbean Customer Service Agent
Royal Caribbean Cruise Lines
Springfield
08.2005 - 01.2006
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Engaged with customers to promote loyalty programs and special promotions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Tour & Travel Manager
Best Western Woodlands Plaza
Flagstaff
06.1994 - 05.1997
- Coordinated logistics for group bookings and special events seamlessly.
- Developed partnerships with travel industry vendors to secure booking contracts.
- Trained staff on booking systems and travel management processes thoroughly.
- Analyzed travel trends to improve service offerings and client satisfaction regularly.
- Maintained relationships with external service providers such as airlines, hotels, car rental companies and other vendors.
- Reviewed current industry practices and identified opportunities for improving processes and procedures.
- Booked transportation and hotel reservations using computer or telephone.
Tour Director(Motorcoach/Cruises)
Sarasota Travel & Tours
Sarasota
09.1992 - 03.1994
- Led group tours, ensuring smooth experiences for travelers.
- Coordinated travel logistics, including transportation and accommodations.
- Developed itineraries that highlighted cultural sites and local attractions.
- Communicated with clients to address inquiries and provide assistance.
- Collaborated with local vendors to enhance tour offerings and services.
- Provided guidance to group members during tours, ensuring safety and offering cultural information.
- Organized and coordinated travel arrangements for tour groups, including flights, hotels, meals, transportation, and activities.
- Supervised tour guides and ensured that they adhere to established policies regarding customer service.
- Troubleshot and resolved execution issues, technical problems and vendor conflicts.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
Tour Director/Gulfcoast
JetSave Travel
Orlando
08.1988 - 05.1992
- Led group tours across various destinations, ensuring smooth and engaging experiences.
- Coordinated logistics including transportation, accommodations, and dining arrangements for travelers.
- Developed detailed itineraries to enhance guest understanding of local cultures and attractions.
- Managed customer inquiries and resolved issues to maintain high satisfaction levels throughout trips.
- Provided expert guidance on historical sites, natural wonders, and local customs during tours.
- Collaborated with local vendors to secure services that met company standards and traveler needs.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Coordinated successful tour logistics in collaboration with account and field teams.
- Troubleshot and resolved execution issues, technical problems and vendor conflicts.
- Organized and coordinated travel arrangements for tour groups, including flights, hotels, meals, transportation, and activities.
Education
Certification - Tour & Travel
Clearwater Community College
Clearwater, FL 01.1984 - 01.1985
Largo Senior High School
Largo, FLSkills
- Client relationship management
- Customer service
- Effective communication
- Attention to detail
- Time management
- Customer support
- Telephone reception
- Client relationship building
- Persuasion skills
- Organization and recordkeeping
- Database management
- Product education
Timeline
Landscape Designer
Natures Own Designs/Owner
03.2009 - 01.2020
Front Office Receptionist
East Lane Veterinary Hospital
01.2006 - 03.2009
Royal Caribbean Customer Service Agent
Royal Caribbean Cruise Lines
08.2005 - 01.2006
Tour & Travel Manager
Best Western Woodlands Plaza
06.1994 - 05.1997
Tour Director(Motorcoach/Cruises)
Sarasota Travel & Tours
09.1992 - 03.1994
Tour Director/Gulfcoast
JetSave Travel
08.1988 - 05.1992
Certification - Tour & Travel
Clearwater Community College
01.1984 - 01.1985
Largo Senior High School