Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacie L. Miller

Colchester,VT

Summary

Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.

Experienced with landscape design techniques, bringing creative and functional outdoor spaces to life. Utilizes strong design skills and project management abilities to ensure successful project completion. Track record of effective communication and collaboration with clients and team members.

Overview

21
21
years of professional experience

Work History

Landscape Designer

Private Garden Design and Installation
Monte Rio, CA
01.2014 - 2018
  • Assisted in managing daily garden operations to enhance visitor enjoyment. Supported training programs for staff and volunteers to elevate service standards. Helped build connections with the public and media to raise awareness of garden initiatives. Aided in organizing database communications and optimizing retail processes for better efficiency. Contributed to public speaking events to engage audiences effectively.
  • Oversaw daily garden operations, ensuring optimal plant health and visual appeal.
  • Spearheaded development and implementation of sustainable gardening practices to promote environmental stewardship.
  • Directed team in strategizing and implementing seasonal planting schedules for a variety of flora.
  • Facilitated staff training on horticultural techniques and equipment usage to enhance operational efficiency.
  • Implemented pest management strategies to safeguard crops while reducing chemical application.
  • Directed budget allocation for supplies, ensuring optimal resource utilization across multiple projects.
  • Facilitated educational workshops on gardening best practices to enhance customer engagement.
  • Forged partnerships with local organizations to enhance community engagement in gardening initiatives.
  • Crafted seasonal displays to highlight diverse plant species year-round.
  • Facilitated interdepartmental collaboration to design cohesive garden spaces that reflect organizational objectives.
  • Directed volunteer activities, ensuring effective guidance and support for all participants.
  • Executed regular inspections of garden spaces to ensure optimal conditions and identify areas for improvement or repairs.
  • Streamlined planting schedules to enhance project completion efficiency and reduce operational disruptions in gardens.
  • Guided junior staff in horticulture best practices, fostering a collaborative team environment.
  • Spearheaded design and implementation of visually appealing landscape layouts to enhance garden aesthetics.
  • Oversaw garden visitor feedback collection and implemented adjustments to enhance guest experience.
  • Designed and implemented educational programs to enhance visitor appreciation for horticulture and environmental conservation.
  • Oversaw irrigation system management to enhance water conservation and promote plant growth.
  • Facilitated training sessions for new employees on company policies, specific job duties, and horticultural knowledge.
  • Established and maintained safe working environments through rigorous enforcement of safety protocols among staff members.
  • Optimized garden maintenance operations by delegating responsibilities among team members.
  • Executed sustainable gardening practices to enhance environmental stewardship and promote garden vitality.
  • Executed community event organization, including plant sales and workshops, to enhance public engagement.
  • Oversaw accurate record-keeping of plant inventory to enhance resource management and budget planning.
  • Enhanced soil quality through implementation of organic composting techniques and strategic use of amendments.
  • Engaged in industry conferences and workshops to enhance knowledge of horticultural trends and advancements.
  • Enhanced plant vitality and longevity by implementing effective pruning, fertilization, and pest control strategies.
  • Cultivated strategic partnerships with local nurseries and suppliers to ensure access to premium plants at competitive prices.
  • Executed repairs and conducted preventive maintenance on equipment and property.
  • Collaborated with employees to enhance practices, techniques, and safety measures, driving performance optimization.
  • Oversaw maintenance of a clean, organized greenhouse to enhance productivity and professionalism.
  • Executed supply orders, restocked inventory, and merchandised products to enhance customer purchasing experience.
  • Established and oversaw plant irrigation systems to ensure optimal water flow for diverse plant species.
  • Oversaw budgeting for equipment acquisitions and routine maintenance activities.
  • Managed inventory coordination of seeds, chemicals, plant nutrients, and tools to optimize operational efficiency.
  • Implemented robust safety and environmental protection measures to safeguard habitats and ensure employee and consumer well-being.
  • Cultivated new plants from seeds, clippings, bulbs, and clone-cubes to enhance garden diversity.
  • Resolved complex and urgent customer concerns with composure to ensure satisfaction.
  • Facilitated growth and development processes at each stage, ensuring optimal plant health and readiness for sale.
  • Managed daily garden operations to ensure optimal plant health and productivity.
  • Spearheaded development and implementation of sustainable gardening practices to improve soil quality.
  • Facilitated training and mentorship for staff in horticultural techniques and equipment operation.
  • Oversaw pest control measures while ensuring adherence to eco-friendly standards.

Garden Manager/Volunteer Coordinator

Western Hills Garden
Occidental, CA
01.2010 - 2018

Oversaw daily operations of garden to enhance visitor experience. Led training initiatives for staff and volunteers to improve service quality. Cultivated relationships with public and media to promote garden initiatives. Managed database correspondence and streamlined retail operations for efficiency. Delivered impactful public speaking presentations.

  • Managed daily operations of garden, ensuring optimal plant health and aesthetics.
  • Developed and implemented sustainable gardening practices to enhance environmental stewardship.
  • Led team in planning and executing seasonal planting schedules for diverse flora.
  • Trained staff on proper horticultural techniques and equipment usage to improve efficiency.
  • Coordinated pest management strategies to protect crops while minimizing chemical use.
  • Oversaw budget allocation for supplies, optimizing resource utilization across projects.
  • Enhanced customer engagement through educational workshops on gardening best practices.
  • Collaborated with local organizations to promote community involvement in gardening initiatives.
  • Designed seasonal displays to showcase a variety of plant species throughout the year.
  • Collaborated with other departments to create cohesive garden spaces that align with organizational goals.
  • Oversaw volunteer activities, providing direction and support to ensure positive experiences for all participants.
  • Conducted regular inspections of garden spaces, identifying areas in need of improvement or repairs.
  • Optimized planting schedules to ensure timely completion of projects while minimizing disruptions to daily operations in the gardens.
  • Mentored junior staff members on best practices in horticulture, cultivating a strong team dynamic focused on continuous improvement.
  • Enhanced garden aesthetics by designing and implementing visually appealing landscape layouts.
  • Monitored garden visitor feedback, making necessary adjustments to address concerns while maintaining an enjoyable experience for guests.
  • Developed educational programs for visitors, fostering appreciation for horticulture and the environment.
  • Managed efficient irrigation systems for optimal water conservation and plant growth.
  • Trained new employees on company policies, specific job duties, and general horticultural knowledge.
  • Created safe working environments by enforcing strict adherence to safety protocols among staff members.
  • Streamlined garden maintenance tasks through effective delegation of responsibilities among team members.
  • Implemented sustainable gardening practices, reducing environmental impact and improving overall garden health.
  • Organized community events such as plant sales and workshops, promoting engagement with the public while generating additional revenue streams for the organization.
  • Maintained accurate records of plant inventory, allowing for efficient management of resources and budget planning.
  • Improved soil quality by implementing organic composting methods and utilizing appropriate amendments.
  • Participated in industry conferences and workshops, staying abreast of the latest trends and advancements in the field of horticulture.
  • Increased plant health and longevity through proper pruning, fertilization, and pest control measures.
  • Established partnerships with local nurseries and suppliers to secure high-quality plants at competitive prices.
  • Performed repairs and preventive maintenance on equipment and property.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.
  • Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
  • Budgeted equipment purchases and regular repairs.
  • Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
  • Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
  • Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
  • Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
  • Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
  • Oversees daily garden operations, ensuring optimal plant health and productivity.
  • Develops and implements sustainable gardening practices to enhance soil quality.
  • Trains and mentors staff in horticultural techniques and equipment use.
  • Monitors pest control measures, maintaining eco-friendly standards for garden care.

Patient Access Specialist

University of Vermont Medical Center
Burlington, VT
10.2022 - Current
  • Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
  • Streamlined appointment scheduling, enhancing patient flow and reducing wait times.
  • Coordinated insurance verification procedures, improving financial clearance efficiency for patients.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Prepared patient identification band and completed admissions papers.
  • Reduced billing errors by verifying demographic information and updating records as needed.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
  • Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Landscape Designer

Private Garden Restoration
Sebastopol, CA
01.2016 - 2019
  • Assisted in selecting native plants to support biodiversity. Aided in monitoring soil health to improve growth conditions. Helped manage irrigation systems in cultivated areas for effective water usage. Supported propagation efforts and forest management practices to encourage sustainability.
  • Executed comprehensive site analyses and assessments to identify optimal design solutions for diverse projects.
  • Developed 3D visualizations utilizing design software to enhance client landscape conceptualization.
  • Engineered diverse outdoor environments, including gardens, patios, playgrounds, parks, and recreational areas, tailored to client specifications.
  • Revamped landscape designs through integration of sustainable and eco-friendly materials and practices.
  • Enhanced client satisfaction rates by consistently delivering exceptional design solutions.
  • Facilitated ongoing support post-installation by delivering maintenance guidance for client landscapes.
  • Implemented stormwater management techniques in designs to enhance flood risk mitigation.
  • Executed special projects, including recreational designs and site rehabilitations.
  • Guided junior designers in professional development and skill enhancement initiatives.
  • Executed trimming of greenery, shrubs, and hedges to ensure a uniform landscape appearance.
  • Executed planting, watering, mulching, and edging of lawns to enhance landscape aesthetics.
  • Operated trimmers and chainsaws to execute grounds maintenance, including brush clearing and tree removal.
  • Eliminated weed hazards and debris from common pathways to enhance safety and accessibility.
  • Oversaw installation of lighting, sprinkler systems, and outdoor features according to specified requirements.
  • Collaborated with clients to select materials and plantings, providing expert recommendations tailored to environmental suitability.
  • Facilitated follow-up appointments with clients to ensure project outcomes aligned with expectations.
  • Developed innovative concept designs and accurately estimated project scopes for residential and commercial clients.
  • Conducted comprehensive research on land ordinances and collaborated with zoning officials to ensure compliance with municipal zoning codes.
  • Assessed existing plant material and refined landscape design with a strategic approach.

Residential Care Counselor

Greenhouse Children’s Program
Santa Rosa, CA
01.2010 - 01.2011
  • Assisted therapeutic teams in managing crisis situations to maintain care continuity. Supported transportation logistics for home visits. Aided in medication administration processes. Promoted community resources to enhance independent living skills development.
  • Facilitated emotional support for children in residential care settings, fostering a nurturing environment.
  • Designed and executed personalized care plans in partnership with multidisciplinary teams.
  • Oversaw daily activities and behaviors to ensure resident safety and well-being.
  • Conducted group therapy sessions to enhance social skills and foster peer relationships among children.
  • Implemented crisis intervention strategies, effectively managing behavioral issues and conflicts.
  • Facilitated collaboration with families to address concerns and improve communication about children's progress.
  • Facilitated resident support in achieving personal goals, enhancing their sense of accomplishment and pride.
  • Executed crisis intervention strategies to safeguard residents and staff members.
  • Ensured safety and cleanliness of living environment for all residents by strictly following established protocols.
  • Mediated conflict resolution among residents to foster healthy community relationships.
  • Implemented consistent support and guidance strategies to minimize behavioral incidents among residents.
  • Facilitated development of residents' daily living skills to enhance independence and self-sufficiency.
  • Facilitated improved communication between staff and residents through regular meetings and open dialogue.
  • Facilitated collaboration among multidisciplinary teams to enhance comprehensive care for residents.
  • Ensured confidentiality of resident information by adhering to HIPAA regulations and safeguarding privacy rights.
  • Engaged in continuous professional development initiatives to enhance industry knowledge and skills.
  • Tracked resident progress and maintained accurate records to facilitate ongoing growth and development planning.
  • Oversaw medication administration in accordance with prescribed schedules to ensure tailored treatment for each resident.
  • Facilitated activities and interventions to address behavioral and emotional needs of residents.
  • Cultivated and sustained partnerships with community resources to enhance support service offerings.
  • Facilitated emotional support for residents through individualized one-on-one sessions.
  • Facilitated needs assessments to pinpoint critical service requirements.
  • Oversaw progress tracking towards service plan objectives.
  • Facilitated resource navigation for social service clients to enhance access to support services.
  • Spearheaded outreach initiatives to enhance community awareness.
  • Fostered and sustained relationships with community members to enhance outreach initiatives.
  • Designed and executed programs aimed at engaging and empowering underserved populations.

Residential Care Counselor

TLC Child and Family Services
Sebastopol, CA
01.2005 - 01.2010

Oversaw medication administration for foster youth. Championed well-being initiatives impacting 8 residents. Facilitated development of independent living skills. Directed crisis management efforts to uphold safety standards. Delivered education on available community resources. Collaborated with therapeutic team to refine communication strategies. Coordinated transportation logistics for residents to participate in activities.

Education

Associate of Arts - Landscape Architecture

Academy of Art University
San Francisco, CA
02.2023

Skills

Acquired comprehensive knowledge of medical terminology, facilitating precise interpretation of clinical data

  • Performance standards compliance
  • Information collection
  • Patient registration
  • Eligibility determination
  • Healthcare software
  • Safety awareness
  • Adobe creative suite
  • Water feature design
  • Collaborative teamwork
  • Client communication
  • AutoCAD proficiency
  • Drought-tolerant landscaping
  • Model building
  • Horticultural design
  • Wayfinding and signage
  • Power equipment use
  • Drought-resistant species
  • Maintenance contracts
  • Pedestrian circulation
  • Hardscape design
  • Public space planning
  • Permitting and regulations
  • Strong work ethic
  • Complex Problem-solving
  • Customer service
  • Project management
  • Pruning and hedging
  • Press release writing
  • Marketing and public relations
  • Public relations and outreach
  • Manage client relationships
  • Acquired comprehensive knowledge of medical terminology, facilitating precise interpretation of clinical data
  • Event publicity
  • Relationship building and networking
  • Presentations and public speaking

Achieved high levels of guest satisfaction through effective management of front desk operations Enhanced operational efficiency by implementing streamlined check-in and check-out procedures Fostered a welcoming environment that contributed to positive guest experiences

Conducted regular audits and training sessions to promote HIPAA compliance and enhance organizational awareness of patient data protection

Coordinated appointment logistics, optimizing calendar availability and client interactions

Certification

CHAA

Timeline

Patient Access Specialist

University of Vermont Medical Center
10.2022 - Current

Landscape Designer

Private Garden Restoration
01.2016 - 2019

Landscape Designer

Private Garden Design and Installation
01.2014 - 2018

Garden Manager/Volunteer Coordinator

Western Hills Garden
01.2010 - 2018

Residential Care Counselor

Greenhouse Children’s Program
01.2010 - 01.2011

Residential Care Counselor

TLC Child and Family Services
01.2005 - 01.2010

Associate of Arts - Landscape Architecture

Academy of Art University