Debbie Richardson
Southaven,MS
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
39
39
years of professional experience
Work History
Medical Office Assistant
Gastro One
Germantown, Tennessee
01.1992 - 08.2020
- Greeted patients and visitors in a professional and friendly manner.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance coverage for each patient visit.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Registered patients and scheduled appointments.
- Arranged hospital admissions for patients as required.
- Scheduled appointments for patients via phone and in person.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Lead Medical Office Assistant
Graceland Internal Medicine
Memphis, TN
06.1985 - 12.1991
- Scheduled and confirmed appointments for patients in accordance with office protocols.
- Informed patients of lab results or follow-up care instructions from the provider's office.
- Completed relevant insurance and other claim forms.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Maintained accurate records of employee performance reviews.
- Prepared staff work schedules and assigned team members to specific duties.
Store Manager
7-11 Convenience Store
Southaven , Mississippi
06.1981 - 05.1985
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed daily banking activities such as deposits and withdrawals.
Skills
- Patient care coordination
- Medical billing and coding
- Medical terminology expertise
- Medical office procedures
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Office management
- Medical software applications
- Insurance billing procedures
- Payment collection and processing
- Medical billing
- Problem-solving
Timeline
Medical Office Assistant
Gastro One
01.1992 - 08.2020
Lead Medical Office Assistant
Graceland Internal Medicine
06.1985 - 12.1991
Store Manager
7-11 Convenience Store
06.1981 - 05.1985