Eileen Mclaughlin
Baldwinsville,NY
Summary
Detail-oriented healthcare professional with expertise in customer service and patient support. Skilled in obtaining accurate patient information, maintaining confidentiality, and executing efficient data entry. Collaborates effectively within multidisciplinary teams while adhering to clinical procedures and safety standards.
Overview
1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Medical Office Assistant
Upstate Internists
Syracuse, NY
03.2026 - Current
- Greeted and checked in patients, addressing inquiries to ensure a positive experience
- Schedule and confirm patient appointments
- Maintains patient records and ensures confidentiality of patient information
- Assists doctors and nurses with patient examinations and medical procedures
- Processed insurance claims and patient billing to facilitate timely reimbursements
- Prepares examination rooms before and after appointments
- Conducts basic diagnostic tests, such as blood pressure, temperature, and heart rate measurements
- Managed correspondence through various channels, ensuring effective communication and workflow
Medical Only Claims Adjuster
CorVel Corporation
Syracuse, NY
08.2022 - 11.2023
- Managed a caseload of medical-only workers' compensation claims in strict compliance with corporate guidelines, client expectations, and state regulations. Oversaw claim evaluations, reserve analysis, and case management strategies to ensure accurate and timely benefit delivery. Collaborated with healthcare providers, employers, and internal teams to achieve fair claim outcomes and maintain regulatory integrity.
- Provided outstanding customer service during claims operations to support client needs.
- Enhanced claimant satisfaction through consistent communication and prompt resolution of coverage inquiries.
Customer Service Representative
Patient Portal Technologies
Baldwinsville, NY
01.2018 - 08.2022
- Improved customer retention through consistent service delivery and effective issue resolution, fostering loyalty.
- Delivered high-quality patient support and hospital service coordination across multiple facilities. Activated in-room technology and communication systems, handled billing inquiries, and ensured seamless delivery of prescriptions. Balanced high call volumes while maintaining accuracy, professionalism, and empathy in every interaction.
- Streamlined activation workflows across multiple hospital locations, enhancing operational efficiency and service delivery.
Customer Service Representative
Rothschild Home Healthcare
Syracuse, NY
01.2014 - 12.2018
- Boosted service efficiency by managing over 40 daily calls with precision and detailed documentation.
- Enhanced billing accuracy by meticulously verifying coverage details and ensuring accurate posting of payments and adjustments.
- Managed over 40 daily calls, ensuring precise documentation and fostering effective communication with customers.
- Reduced payment discrepancies through diligent reconciliation and thorough attention to financial details.
Education
Phlebotomy Certificate - Phlebotomy Program
Onondaga Community College
Syracuse, NY 08.2025 - 09.2026
Associate of Applied Science - Health Information Technology
Onondaga Community College
Syracuse, NYSkills
- Patient Records Management
- Electronic Medical Record
- Insurance Verification
- Patient verification
- Venipuncture & Specimen Collection
- Blood collection
- Patient Care Coordination
- Patient Assessment Support
- Quality Assurance
- Workflow Efficiency
Personal Information
Title: Medical Office Assistant
Certification
CPR certification
Volunteer
Meals on Wheels, 2020, 2020, Completed volunteer service with Meals on Wheels in 2020, providing community support and assistance to local residents.
Career Break (Family-Focused)
Dedicated time to homeschooling and supporting the academic development of a school-aged child. Maintained focus on personal and professional growth through continuous learning, skill development, and active engagement in collaborative projects.
Timeline
Medical Office Assistant
Upstate Internists
03.2026 - Current
Phlebotomy Certificate - Phlebotomy Program
Onondaga Community College
08.2025 - 09.2026
Medical Only Claims Adjuster
CorVel Corporation
08.2022 - 11.2023
Customer Service Representative
Patient Portal Technologies
01.2018 - 08.2022
Customer Service Representative
Rothschild Home Healthcare
01.2014 - 12.2018
Associate of Applied Science - Health Information Technology
Onondaga Community College