Aniyah Hodge-Sam
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service
Wendy's
08.2021 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - Health Sciences
Houston Community College
Houston, TX08.2023
High School Diploma -
Lamar High School
Houston, TX05.2023
Skills
- Report Generation
- Skilled in Microsoft Office, Microsoft Word, Microsoft Excell and EMail Customer Needs Assessment
- Cash Handling
- Time Management
- Positive Attitude
- Customer Service
- Phone and Email Etiquette
Timeline
Customer Service
Wendy's
08.2021 - 12.2023
No Degree - Health Sciences
Houston Community College
High School Diploma -
Lamar High School