Debbie Sippley
Grand Barachois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
17
17
years of professional experience
Work History
Patient Support Specialist
STI Technologies
08.2022 - Current
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
Customer Service Representative
Purolator Courier
05.2017 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sorter
UPS
11.2016 - 05.2017
- Making sure parcels went through system for proper sorting.
- Helping driver with extra freight for deliveries as a walker during Christmas Season.
Financial Advisor
World Financial Group Wfg
09.2007 - 12.2016
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Collaborated with team members to streamline processes and improve overall client experience.
Education
Insurance License - Life Insurance
IFSE
Ontario, CA09.2006
Red Seal Cook - Culinary
NBCC
Moncton, NB06.1989
Skills
- Patient confidentiality
- Appointment Scheduling
- Dispute Handling
- Critical Thinking
- Decision-Making
- Active Listening
- Problem Resolution
- Reliability
- Team Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Patient Support Specialist
STI Technologies
08.2022 - Current
Customer Service Representative
Purolator Courier
05.2017 - 07.2022
Sorter
UPS
11.2016 - 05.2017
Financial Advisor
World Financial Group Wfg
09.2007 - 12.2016
Insurance License - Life Insurance
IFSE
Red Seal Cook - Culinary
NBCC