Debbie Smedley
Jacksonville,AL
Summary
Dynamic professional with extensive experience in customer service and inventory management. Known for strong communication skills and attention to detail, successfully enhancing customer satisfaction and operational efficiency. Ready to contribute to inventory accuracy and customer relations.
Overview
25
25
years of professional experience
Work History
Material Coordinator
Amentum/Seabrook Anniston Army Depot
Anniston, AL
05.2023 - Current
- Physical inventory cycle counting
- Research and reporting Inventory discrepancies.
- Perform inventory adjustments in HK to resolve discrepancies identified during physical inventory counts.
- Researching, annotating shelf life of material; pulling expired materials.
- Research contract requirements for materials, annotating and reporting to IMS to facilitate processing of DD1348 for overages.
- Ensure audit readiness by verifying NIIN and material location accuracy.
- Efficient navigating LMP system. Efficient with the following LMP commands: LS24, LT24, MC47, MB57, MM03
- Navigate FedLog and Webfliss systems efficiently for research tasks.
Customer Service Associate
Lowe's Home Improvement Stores
Oxford, AL
08.2021 - 09.2023
- Assisted large volume of customers daily, fostering positive experiences and ensuring high customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted follow-ups with customers to enhance satisfaction and promptly resolve any issues.
- Process orders, returns, and exchanges in an accurate and efficient manner.
- Facilitated customer purchases to drive sales growth.
- Assist in coordinating customer deliveries and schedule pickups.
- Performed RTM labeling on products for accurate inventory management.
- Operate multi-system phone line.
- Open new lines of credit for customers, perform credit inquiries for noted credit issues.
- Update tax certificates for tax exempt customers.
- Trainer for new hires
- Assist with mentoring new employees during and after training.
- Coordinated customer deliveries and scheduled pick-ups.
- Open new lines of credit for customers, perform credit inquiries for noted credit issues.
- Engaged with customers courteously, employing effective problem-solving skills to address inquiries and concerns.
- Restock merchandise
- Restocked shelves with merchandise to maintain inventory levels.
- Comply with corporate and regulatory policies regarding information confidentiality and privacy.
- RTM labeling
- Provide account information to customers and explain bill service policies.
- Provide account information to customers and explain bill service policies.
Fulfillment Coordinator/Expeditor
Lowe's Home Improvement Stores
Oxford, AL
01.2018 - 08.2021
- Managed inventory and prepared orders for shipment within a tight deadline.
- Checked inventory and selected products from designated locations based on availability to ensure order accuracy.
- Minimized fulfillment errors by utilizing RF scanners for efficient item picking into correct bins.
- Checked inventory and selected products from specific locations based upon availability.
- Expedited orders as received
- Prepared boxes, invoices and inserter for order fulfillment lines.
- Maintained precise records of inventory and shipments for improved traceability and accountability.
- Followed company policies and procedures to drive safety of associates and customers.
- Maintained safe work environment by monitoring safety procedures and equipment.
Credit Coordinator/Tax Exempt Specialist
Lowe's Home Improvement Stores
Oxford, AL
02.2013 - 01.2018
- Ensures credit and tax files were in compliance with state and federal laws and regulations.
- Assisted in month-end closing processes to ensure timely financial reporting.
- Ensured credit and tax files were in compliance with state and federal laws and regulations.
- Coordinated processing of RTM for special ordered returns, enhancing return efficiency.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Conducted PO discrepancy reports to identify and resolve inventory issues.
- Facilitated return of special ordered merchandise to vendors to secure store credit.
- Processed bill of lading and scheduled vendor pick up for SOS merchandise.
- Performed credit inquiries for customers having issues with accounts..
- Researched and analyzed processes to clear PO discrepancies.
- Conducted credit training classes with new hires.
Merchandiser/Material Handler
Crow Drugs
Jacksonville, AL
02.2009 - 05.2011
- Set up, rotated merchandise displays for retail area.
- Set up and rotated merchandise displays to enhance visual appeal and drive sales.
- Maintained markdowns and price changes to optimize inventory turnover on sales floor.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Provided accurate product information to customers to support informed purchasing decisions.
- Assisted customers with sales inquiries.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Received and unpacked shipments and new equipment.
- Sales
Manager
Cornerstone Books & Gifts
Anniston, AL
01.2001 - 10.2010
- Analyzed quality and customer service issues, recommending system improvements that enhanced service delivery.
- Defined and coordinated team goals and objectives to drive success.
- Coached and motivated team to achieve sales targets and provide exceptional customer service.
- Processed weekly, monthly, quarter and annual sales reports.
- Processed requisitions.
- Processed purchase orders.
- Maintained promotional database for new merchandise.
- Processed weekly, monthly, quarterly and annual sales reports.
- Managed inventory levels to ensure product availability.
- Pricing, coordinated sales and promotional events with team members.
- Inventory
- Packaged and expedited ordered merchandise.
- Delegated tasks and responsibilities to team members.
- Coordinated special events for holidays and promotional functions.
- Developed and maintained strong relationships with customers and suppliers to support account growth.
Sr. Administrative Assistant
North American Bus Industries Inc.
Anniston, AL
04.2003 - 02.2009
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Coordinated travel arrangements and reconciliation of expense reports.
- Maintained calendars and schedules to set appointments for management team.
- Built and maintained collaborative relationships with vendors and external contacts to support operational needs.
- Coordinated travel arrangements for executive team and reconciled expense reports.
- Implemented systems to improve administrative processes and procedures.
- Monitored and coordinated venue reservations, facilitated meetings and events.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Implemented streamlined systems for administrative processes, enhancing efficiency and accuracy in daily operations.
- Maintained files and filing, keeping sensitive information confidential.
- Correlated sales order reports for bus orders.
- Expedited Sales Orders to appropriate transit authorities.
- Built and maintained relationships with vendors and other external contacts.
- Maintained office inventory by assisting with supply orders.
- Coordinated equipment maintenance and repairs to maintain office productivity
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Organized and managed logistics for special event functions to ensure smooth execution.
- Kept files and records in content management systems.
- Ordered promotional material and merchandise for sales force and visiting transit authority reps.
- Ordered promotional material and merchandise for sales force and visiting transit authority reps.
Education
Diploma - Leadership/ Biblical History
FCCC Layman's School
Decatur, GA05.1999
High School Diploma -
Anniston High School
Anniston, AL05.1985
General Studies
Gadsden State Community College
Gadsden, ALGeneral Studies
Alabama A & M University
Normal, ALSkills
- Material handling
- Fulfillment Processing
- Order management
- Effective communication
- Inventory Control
- Quality Control
- Shipping/Receiving
- Expediting Orders
- Detail-oriented
- Sorting and Organizing
- Pulling and Preparing Orders
- Shipment Receiving
- Records Maintenance
- Supply Inventory Management
- Order Accuracy
- Stocking and Replenishing
- Complaint Resolution
- Customer Relations
- Customer Service
- Retail Sales Customer Service
- Call Center Operations
- Records maintenance
- Document Control
- Report Preparation
- Invoice Preparation and Processing
- Performance Assessment
- Laborer Oversight
- Teamwork and Collaboration
- Flexible ScheduleInbound and Outbound Calling
- Process Review
- Assignment Delegation
- Resource Management
- Order management
- Complex Problem Solving
- Sound Judgment
- Work Order Explanation
- Safety Procedures
- Materials Transport
- Freight Operations
- Executive Management Support
- Senior Leadership Support
- Detail Oriented
- Problem-Solving Ability
- Customer Service
- Technical Support
- Executive Management Support
- Refund Processing
- Problem-solving
- Inbound and Outbound Calling
Timeline
Material Coordinator
Amentum/Seabrook Anniston Army Depot
05.2023 - Current
Customer Service Associate
Lowe's Home Improvement Stores
08.2021 - 09.2023
Fulfillment Coordinator/Expeditor
Lowe's Home Improvement Stores
01.2018 - 08.2021
Credit Coordinator/Tax Exempt Specialist
Lowe's Home Improvement Stores
02.2013 - 01.2018
Merchandiser/Material Handler
Crow Drugs
02.2009 - 05.2011
Sr. Administrative Assistant
North American Bus Industries Inc.
04.2003 - 02.2009
Manager
Cornerstone Books & Gifts
01.2001 - 10.2010
Diploma - Leadership/ Biblical History
FCCC Layman's School
High School Diploma -
Anniston High School
General Studies
Gadsden State Community College
General Studies
Alabama A & M University