DEBBIE SOSA
North Las Vegas,NV
Summary
Spanish-speaking a caring professional supports clinical teams in implementing care plans. Excellent time management, team collaboration, and program development skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Intake Specialist I
Lumicera Health Services
06.2024 - Current
- Process and coordinate high-volume patient referrals, prescription orders, and medication intake requests, ensuring accuracy, completeness, and timely processing.
- Communicated with patients, healthcare providers, pharmacies, insurance companies, and internal departments to obtain necessary information and documentation.
- Verify patient demographics, insurance eligibility, benefits, and coverage to support timely access to specialty medications.
- Assisted with prior authorization and insurance processes to facilitate medication access and reduce treatment delays.
- Manage multiple referrals, requests, and follow-up tasks in a fast-paced healthcare environment while meeting established productivity, quality, and turnaround-time expectations.
- Reviewed patient, prescription, insurance, and referral information to identify and resolve discrepancies in documentation.
- Collaborate with cross-functional teams to facilitate patient onboarding, referral coordination, and medication fulfillment.
Pharmacy Technician
Genoa Healthcare
05.2023 - 06.2024
- Processing prescriptions on Prodigy Data Systems.
- Answered calls from customers, facilities, doctors, and insurance companies to address inquiries and resolve issues.
- Maintain communication with facilities regarding prescription scheduling.
- Schedule, prepare labels, email tracking numbers to patients or facilities, and prepare packages for StatimRx (Same day) and USPS mail deliveries.
- Communicate with StatimRx dispatch to push same day delivery orders.
- Delivered packages to USPS office to ensure prompt mailing.
- Verify medication stock on the shelf and order on the Cardinal website to maintain inventory level.
- Order, receive, and store pharmacy supplies and medications.
- Performed customer service and cashier functions, including processing transactions and generating daily reports.
- Ensured proper management of medications by returning them after 10 days.
- Performs various clerical duties relating to the pharmacy such as monthly reports, patient action center and will call bin.
Pharmacy Technician
JPS Health Network
06.2022 - 04.2023
- Processing prescriptions on the GuardianRx system.
- Processing prescriptions on the GuardianRx system.
- Fill prescriptions and apply labels to the respective medication dispensed.
- Answered phone calls from customers, medical assistants, and doctors to provide information and support.
- Accessed EPIC system to locate and verify patient medical records.
- Stocked medications and supplies within the pharmacy to ensure availability for patients' needs.
- Collect pharmacy copays according to determined financial classifications from JPS and commercial insurances.
- Performs cashier functions and daily cashier reports.
- Processed returns of medications within 10 days to maintain inventory accuracy.
Pharmacy Technician
Walmart
04.2022 - 12.2022
- Processing prescriptions and solving rejections.
- Fill prescriptions and apply labels to the respective medication dispensed.
- Answer phone calls from customers, doctors, or insurance.
- Managing the register when customers pick up medication or purchase other items.
- Monitored medication inventory levels daily to maintain proper stock levels.
- Maintained shelf organization by cleaning and discarding expired medications regularly.
- Prepared vaccination forms for a pharmacist to facilitate timely immunization services.
- Facilitated medication returns for customers within specified time frame.
- Prepare prescriptions to be mailed out to customers through FedEx.
Security Officer
MGM Grand
08.2021 - 02.2022
- Document security reports on incidents involving guests, employees, and the public to ensure accurate records.
- Document and write security reports related to guests, employees, and the public.
- Advise the management team of any emergency or security incident for resolution.
- Escort cash from the main cage to table games and other casino locations to maintain secure financial transactions.
- Coordinate radio communications with dispatch, management, and surveillance department to ensure effective incident response.
- Documented incidents in security hotel system for effective reporting.
- Facilitated real-time communication between dispatch and management to ensure security operations were efficient. with dispatch, management, and surveillance department.
- Assisted guests by giving accurate directions to enhance their experience within the casino property. to the large crowds inside the casino floor or inside the property.
Pharmacy Technician
QHR Pharmacy
06.2021 - 08.2021
- Processed prescriptions using the Computer Rx system, filled and labeled medications accurately.
- Addressed claims issues to ensure timely reimbursement.
- Performed inventory checks to maintain product availability., restocking and applying price labels on the respective drug's medication.
- Prepare paperwork for vaccination.
- Receiving stock from wholesaler pharmacy.
- Communicated with insurance and physicians' offices to facilitate care for mutual patients.
- Ensured strict adherence to HIPAA compliance in all patient interactions.
- Managing the register when customers pick up medication and purchase other items.
Security Screener
Delta Global Service (LAS)
03.2020 - 05.2021
- Screens visitors, couriers, and contractors prior to entering the building.
- Make reports of criminal or other suspicious activities dealing with the Company's property.
- Manage all building emergency alarms.
- Conduct Random employee body scans and bag checks on all airport employees.
- Managed building emergency alarms to ensure immediate response and safety.
- Inventory keys, radios, and other equipment and issue keys to the contractor.
- Performed diverse security duties to maintain a secure environment to maintain safety as needed.
Customer Services Representative
Avianca Airlines (LAX)
11.2019 - 03.2020
- Facilitated communication with high-profile passengers to enhance their travel experience.
- Addressed traveler and member concerns promptly, escalating issues to higher levels when required.
- Partner with port authorities, crew members, and airline personnel to ensure safe and secure travel.
- Coordinated with crew members and port authorities to ensure secure travel operations.
- Rotate through check-in counter, lobby area, departure gates, customs, and arrival within the airport.
Education
Pharmacy Technician
Northwest Career College
Transportation Logistic Technology
Diversified Vocational College
Skills
- Pharmacy Technician licensure
- Insurance verification
- Prior authorization
- HIPAA compliance
- Prescription intake
- Claims processing
- Patient onboarding
- Patient Communication
- Patient Support
- Client intake
- Eligibility review
- Claims resolution
- Pharmacy workflow
- Healthcare Navigation
- Data entry
- MS Excel
- MS Word
- MS Access
- MS PowerPoint
- Internet/Email
- Customer service excellence
- Customer service
- Efficient problem-solving
- Problem solving
- Attention to detail
- Follow-up expertise
- Time management
- Communication proficiency
- Communication effectiveness
- Critical thinking
- Adaptability
- Leadership
- Administrative tasks
- Data entry
Certification
Pharmacy Technician License | Nevada State Board of Pharmacy License # PT24638, Certified Pharmacy Technician | National Healthcareer Association, CPR/BLS Certified | American Heart Association
Timeline
Intake Specialist I
Lumicera Health Services
06.2024 - Current
Pharmacy Technician
Genoa Healthcare
05.2023 - 06.2024
Pharmacy Technician
JPS Health Network
06.2022 - 04.2023
Pharmacy Technician
Walmart
04.2022 - 12.2022
Security Officer
MGM Grand
08.2021 - 02.2022
Pharmacy Technician
QHR Pharmacy
06.2021 - 08.2021
Security Screener
Delta Global Service (LAS)
03.2020 - 05.2021
Customer Services Representative
Avianca Airlines (LAX)
11.2019 - 03.2020
Pharmacy Technician
Northwest Career College
Transportation Logistic Technology
Diversified Vocational College