Bernadette Robinson
Rayne,LA
Summary
A results-driven Health Insurance Specialist with extensive experience and expertise in the
insurance industry, including a deep understanding of diverse health insurance plans like
HMOs, PPOs, Medicare Advantage, DSNP, CSNP, and PDP. Demonstrated success in improving
customer satisfaction, handling intricate inquiries, and ensuring accuracy in all aspects of work.
Overview
11
11
years of professional experience
Work History
Intake Specialist I
VieMed
Lafayette, LA
03.2025 - Current
- Utilize various resources to obtain and verify insurance coverage information for patient services.
- Accurately verify patient insurance coverage and enters data into electronic health record (EHR) systems.
- Facilitates prior authorization requests ensuring timely approvals for necessary treatments.
- Handles inbound and outbound calls to gather information and provide support to patients and providers.
Advisor II, Customer Service
Concentrix
Remote
09.2022 - 03.2025
- Facilitated member understanding of health plan coverage details, including deductibles and out-of-pocket costs, to enhance first-contact resolution in a remote environment.
- Provided detailed explanations of medical and prescription benefits, including formulary specifics, premiums, and claim statuses, to improve member engagement and clarity.
- Managed transportation arrangements and relayed ride status information to ensure optimal use of transportation benefits for members.
- Maintained strict confidentiality of protected health information (PHI) in adherence to HIPAA regulations.
Associate Store Manager
Life Storage
Scott, LA
06.2021 - 08.2022
- Oversaw daily operations to optimize store functionality and enhance customer service standards.
- Administered leasing agreements to ensure accuracy, fostering increased customer satisfaction and loyalty.
- Applied comprehensive product knowledge to deliver personalized solutions aligned with customer storage unit needs and preferences.
- Achieved a 15% increase in quarterly sales, contributing to a top 3 position within the district.
Assistant Manager
Check Into Cash
Lafayette, LA
08.2020 - 01.2021
- Oversaw loan processing operations, encompassing origination and closing, while ensuring adherence to compliance standards and legal regulations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted daily collections to enhance cash flow and minimize overdue accounts.
Customer Service Associate II
Concentrix
Remote
11.2015 - 10.2019
- Provided detailed insights on vision insurance coverage benefits and claims to enhance member understanding and satisfaction.
- Oversaw high call volume operations, demonstrating exceptional time management skills to reduce customer wait times.
- Collaborated with providers to investigate claim inquiries and provide detailed information on member benefits.
- Investigated and resolved billing and payment discrepancies while following procedural guidelines to maintain customer satisfaction.
Education
Bachelor of Science - Business Education
McNeese State University
Lake Charles, LASkills
- Experienced in managing medical health databases
- Skilled in Microsoft Office
- Analytical thinking skills
- Detail-oriented data management
- Conflict resolution skills
- Proficient in customer service software
- Insurance eligibility verification
- Scheduling management
- Records management
- Problem-solving
Timeline
Intake Specialist I
VieMed
03.2025 - Current
Advisor II, Customer Service
Concentrix
09.2022 - 03.2025
Associate Store Manager
Life Storage
06.2021 - 08.2022
Assistant Manager
Check Into Cash
08.2020 - 01.2021
Customer Service Associate II
Concentrix
11.2015 - 10.2019
Bachelor of Science - Business Education
McNeese State University