Reyna Ornelas
Mission,USA
Summary
Dynamic medical services professional with a proven track record in leadership and a progressive career in healthcare. Expertise in achieving financial, operational, and care delivery objectives through strategic oversight of teams and resources. Combines a tech-savvy approach with a keen understanding of business operations and patient care needs, thriving in fast-paced environments while optimizing workflow during slower periods. Committed to maintaining organized, clean, and safe workspaces with meticulous attention to detail, ensuring the highest standards of service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Central Intake Coordinator- Georgia
Virtue Clinical Solutions / Care Network Group
10.2024 - Current
- Managed a high-volume workload of 600 + referrals monthly, ensuring accuracy and timely admission process.
- Built and maintained strong working relationships with hospital partners to support efficient referral processing and coordination of care.
- Primary point of contact for hospital referral teams.
- Facilitate communication between various departments within organization to streamline patient care coordination processes.
- Provide support to patients and their families during intake process, answering questions, and addressing concerns.
- Manage high call volume while maintaining exceptional customer service skills.
- Work closely with insurance companies to obtain prior authorizations for services rendered.
Central Intake Coordinator- Texas
Advanced Healthcare Solutions
03.2019 - 10.2024
- Worked closely with insurance companies to obtain prior authorizations for services rendered.
- Monitored and updated patient intake information in electronic medical records systems.
- Ensured compliance with state regulations through careful documentation practices.
- Tracked all incoming referrals daily, following up as needed.
- Facilitated communication between various departments within organization to streamline patient care coordination processes.
- Provided support to patients and their families during intake process, answering questions, and addressing concerns.
- Documented detailed notes in patient files regarding interactions during intake process.
- Managed high call volume while maintaining exceptional customer service skills.
Marketing and Business Development Specialist
Advanced Healthcare Solutions
McAllen, TX
12.2015 - 03.2019
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
- Highlighted products with creative and engaging merchandise displays.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
- Delivered polished and professional sales presentations to individual clients and groups.
- Improved sales process by delivering feedback to management.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Home Health LVN
Superior Home Health And Hospice
McAllen, TX
01.2016 - 04.2017
- Scheduled appointments and transported patients to medical facilities using personal transportation.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Administered medications and treatments as prescribed by physicians.
- Educated patients and families on disease processes, medications and treatments.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Coordinated with other healthcare team members to support patient needs.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Provided patient education on health care issues and prescribed medications.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Took samples to complete diagnostic and routine assessment tests.
Assistant To Director Of Nurses
Advanced Healthcare Solutions
McAllen, TX
12.2010 - 12.2015
- Kept up with certification and accreditation requirements through efficient paperwork management.
- Established clear lines of communication between various departments within hospital setting in order to foster collaboration when addressing complex patient cases.
- Supervised nursing staff, providing guidance and support in their daily tasks.
- Maintained highest standards of care and environment focused on continuous professional development.
- Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
- Oversaw infection control measures within facility to maintain safe environment for patients and staff alike.
- Served as liaison between nursing department and hospital administration to address any concerns or issues related to staffing or resources.
- Facilitated communication between nurses, physicians, patients, families, and other healthcare professionals involved in patient care.
- Participated in ongoing education programs to stay current on best practices within field of nursing management.
- Elevated quality of care through improved training for RNs, LPNs and nursing aides.
- Coordinated training sessions for newly hired nurses as part of their orientation process into organization.
Home Health LVN
A Touch Home Health
Edinburg, TX
01.2002 - 11.2010
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Cared for wounds, provided treatments, and assisted with procedures.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Education
Nursing - Vocational Education and Training
South Texas College
McAllen, TX05.1996
Skills
- Strategic business development
- Medical language proficiency
- Skilled in using Athenahealth platform
- Knowledge of long-term care regulations
- Proficient in managing long-term care needs
- Epic management
- Senior health expertise
- Staffing solutions
- Allscripts software expertise
- Infection prevention training
- Utilization management expertise
- Patient outcome enhancement
- Electronic medical records management
- Experienced with PointClickCare software
- Clinical audit expertise
- WellSky proficiency
- Proficient in rehabilitation program support
- Responsive to evolving challenges
- Patient Care
- Nurse management - Nursing management experience (More than 3 years)
- Skilled nursing facility experience
- Prioritizing Tasks Spanish Native
Certification
LVN
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
- Professional References:
- Katie, Martin, 703-408-7536, Advanced Health Solutions and Virtue Clinical Solutions
- Latron, Quincy, Regional Director of Operations, 713-476-2989, Advanced Health Solutions and Virtue Clinical Solutions
- Kathy, Ciresi, VP of Marketing and Sales, 817-829-4524
Timeline
Central Intake Coordinator- Georgia
Virtue Clinical Solutions / Care Network Group
10.2024 - Current
Central Intake Coordinator- Texas
Advanced Healthcare Solutions
03.2019 - 10.2024
Home Health LVN
Superior Home Health And Hospice
01.2016 - 04.2017
Marketing and Business Development Specialist
Advanced Healthcare Solutions
12.2015 - 03.2019
Assistant To Director Of Nurses
Advanced Healthcare Solutions
12.2010 - 12.2015
Home Health LVN
A Touch Home Health
01.2002 - 11.2010
Nursing - Vocational Education and Training
South Texas College