DEBBIE STRICKLAND
Attapulgus,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Intensive Support Coordinatior
Benchmark Human Services
Milledgeville, Georgia
04.2017 - Current
- Coordinated client services and support plans for individuals with developmental disabilities.
- Facilitated communication between clients, families, and service providers to ensure needs are met.
- Developed and maintained comprehensive documentation for client care and service coordination.
- Assisted in training and mentoring new staff on best practices in client support services.
- Implemented person-centered approaches to enhance client engagement and satisfaction with services.
- Evaluated service delivery processes to identify areas for improvement in client care strategies.
- Organized community resources and referrals to support clients' individual needs effectively.
- Monitored compliance with regulatory standards in all aspects of client service coordination.
- Developed and maintained relationships with external service providers.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
Health Quality Manager
State of GA DBHDD
Thomasville, Georgia
01.2013 - 03.2017
- Conducted regular audits to ensure compliance with state regulations and standards.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Analyzed data to identify trends and areas for quality improvement initiatives.
Support Coordinator Supervisor
Professional Case Management
Americus, Georgia
01.1999 - 12.2013
- Supervised case management team, ensuring effective service delivery and compliance.
- Developed training programs for new case managers to enhance skills and knowledge.
- Monitored case documentation for accuracy and adherence to regulatory standards.
- Evaluated staff performance and provided constructive feedback for professional growth.
Education
Bachelor of Science - Education
Troy State University
Troy, AL05-1983
Skills
- Client advocacy
- Effective communication
- Relationship building
- Verbal and written communication
- Staff training development
- Microsoft Access
- Telephone etiquette
- Presentation preparation
- Calendars management
Custom Section 1
- I have a love for all animals and believe all of them should have a change for a loving home.
References
References available upon request.
Timeline
Intensive Support Coordinatior
Benchmark Human Services
04.2017 - Current
Health Quality Manager
State of GA DBHDD
01.2013 - 03.2017
Support Coordinator Supervisor
Professional Case Management
01.1999 - 12.2013
Bachelor of Science - Education
Troy State University