Debbie Thach
Boca Raton,FL
Summary
Detail-oriented marketing analytics professional with experience supporting enterprise marketing teams through data analysis, reporting, and operational insights. Skilled in modifying existing SQL queries, validating results, and producing recurring and ad-hoc reports to support marketing performance and decision-making. Strong background in casino marketing systems, including CMP, Bally BI, and Excel. Known for accuracy, discretion, and the ability to work independently in a remote, behind-the-scenes analytical role.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Database Marketing Analyst
Seminole Hard Rock Support Services
Davie, Florida
02.2023 - Current
- Maintained database integrity by troubleshooting errors and developing solutions.
- Edit and update pre-existing SQL queries created by senior team members (dates, parameters, file names) to prepare data for uploads, campaigns, and reporting.
- Support campaign execution by assisting with list preparation, offer files, and internal documentation.
- Maintain strict confidentiality of player and business data and follow all gaming regulations and company policies.
- Collaborated with cross-functional teams on product launches and promotions.
- Developed automation scripts for repetitive tasks related to data analysis.
Casino Credit & Collections Supervisor
Seminole Casino Coconut Creek
Coconut Creek, FL
02.2022 - 02.2023
- Used the Credit Time system (CT2000) to update guest payments and manage account activity.
- Authorized credit decisions of up to $25,000 on guest accounts.
- Coordinated with outside collection agency attorneys to resolve long-term nonpayment issues.
- Worked with Experian Credit Bureau to report collection items and monthly payments.
- Collaborated with guests to establish payment plans, and bring accounts current.
- Trained new clerks and supervisors on department policies and procedures.
Casino Credit Clerk II
Seminole Casino Coconut Creek
Coconut Creek, FL
04.2021 - 02.2022
- Processed credit applications using Bally Technologies CMP, ensuring compliance, and documentation accuracy.
- Worked with National Credit Check (NCC) to conduct background, banking, and KYC reports.
- Utilized Central Credit by Everi to review guest casino play history nationwide.
- Maintained secure and up-to-date guest credit files in compliance with data protection standards.
- Assisted guests with applications and inquiries, while providing high-quality customer service.
- Supported internal teams and other properties by resolving credit-related questions.
Player's Club Representative I
Seminole Casino Coconut Creek
Coconut Creek, FL
09.2020 - 03.2021
- Used Patron360 to reserve guests for promotions and special events.
- Enrolled new players and educated guests on incentives, promotions, and benefits.
- Maintained knowledge of player tracking systems, and property-wide events.
- Resolved guest issues and collaborated with other departments to ensure positive experiences.
- Resolved member issues promptly, ensuring a positive experience for all guests.
Education
Associate of Science - Information Technology
Broward College
Coconut Creek, FL05-2021
Skills
- SQL proficiency
- Database management
- Problem solving
- Detail-oriented
- Multitasking Abilities
- Campaign management
Certification
Certified IT Support Specialist
Timeline
Database Marketing Analyst
Seminole Hard Rock Support Services
02.2023 - Current
Casino Credit & Collections Supervisor
Seminole Casino Coconut Creek
02.2022 - 02.2023
Casino Credit Clerk II
Seminole Casino Coconut Creek
04.2021 - 02.2022
Player's Club Representative I
Seminole Casino Coconut Creek
09.2020 - 03.2021
Associate of Science - Information Technology
Broward College