Debbie Bowen
Payette,ID
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services, products and loan processing. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of transactions.
Overview
24
24
years of professional experience
Work History
Client Relationship Consultant 2
U.S. Bank
10.1999 - Current
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Diploma -
Ontario High School
Ontario, ORSkills
- Customer Needs Assessments
- Word Processing
- Financial Advising
- Consultative Selling
- Call Controlling
- Product Knowledge
- Loan Processing
- Customer Advocacy
- Cash Handling
- Customer Experience
- Client Relationships
- Credit History Review
- Fraud Detection
- Loan Applications
- Customer Care
- Customer Satisfaction
- Spreadsheet Tracking
- Anti Money Laundering (AML)
- Loans
- Client Interactions
- Open New Accounts
- Safe Deposit Box Oversight
- Credit Card Applications
- Credit and Debt Card Processing
- Teller Transactions
- Cash Vault Auditing
- Credit Bureau Information
- Assist Tellers
- Branch Operations
- Teller Auditing
- ATM Balancing
- Opening Accounts
- Scheduling and Coordinating
- Credit Card Applications
- Credit and Debt Card Processing
- Teller Transactions
- Cash Vault Auditing
- Credit Bureau Information
- Assist Tellers
- Branch Operations
- Teller Auditing
- ATM Balancing
- Opening Accounts
- Management
Additional Information
NMLS certified
Notary for Idaho
Timeline
Client Relationship Consultant 2
U.S. Bank
10.1999 - Current
Diploma -
Ontario High School
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