Jennifer Hercules
Bellflower,CA
Summary
Dynamic and attentive CRC specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
20
20
years of professional experience
Work History
Client Relationship Consultant 2
U.S. Bank
10.2021 - Current
- Cultivated strong customer relationships by providing tailored advice and services.
- Established new accounts for individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Responded to customer requests for products, services, and company information.
- Maintained relationships with partners to assist customers with complex financial needs.
Student Supervisor
Downey Unified School District
12.2019 - 10.2020
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
Teller Coordinator
U.S. Bank
11.2013 - 11.2019
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Trained newly hired tellers
- Trained and coached 5 tellers on banking operations to provide exceptional customer service. (passed 2 audits with zero errors)
- Managed branch vault and ATM
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Processed customer transactions promptly, minimizing wait times and Balanced cash draw
Assistant Director
Saint Joseph High School
04.2010 - 09.2014
- Handled administrative and business management needs for busy youth camp with as many as 64 children in attendance each summer season.
Teller
Washington Mutual Bank
06.2004 - 04.2013
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Associate of Arts - Early Childhood Education
Cerritos College
Norwalk, CA12.2007
Skills
- Customer Service
- Branch operations
- Financial product knowledge
- Banking Policies and Procedures
- Fraud prevention
Timeline
Client Relationship Consultant 2
U.S. Bank
10.2021 - Current
Student Supervisor
Downey Unified School District
12.2019 - 10.2020
Teller Coordinator
U.S. Bank
11.2013 - 11.2019
Assistant Director
Saint Joseph High School
04.2010 - 09.2014
Teller
Washington Mutual Bank
06.2004 - 04.2013
Associate of Arts - Early Childhood Education
Cerritos College