Debbie Ann Trought
McGilchrist Palm,Clarendon ,JA
Summary
Experienced hospitality professional with a strong background in team leadership and operational management, dedicated to fostering a positive work environment and delivering exceptional customer service. Skilled in staff training, workflow optimization, and strategic planning to enhance service quality and efficiency.
Overview
8
8
years of professional experience
Work History
Crew Member (Customer Service / Food Preparation)
McDonald's
Virginia
11.2025 - Current
- Prepared and served food items in a fast-paced environment while maintaining McDonald’s quality, hygiene, and safety standards.
- Delivered efficient customer service by accurately taking orders, processing payments, and resolving customer concerns professionally.
- Operated kitchen and front-counter equipment, ensuring speed, accuracy, and consistency during peak hours.
- Maintained cleanliness and organization of workstations, dining areas, and storage spaces in compliance with health and safety regulations.
- Worked collaboratively with team members to meet service time targets and ensure smooth daily operations.
Supervisor
Murray’s fish and jerk hut
03.2023 - 04.2025
- Supervised daily operations ensuring efficient workflow and adherence to company policies.
- Managed and motivated a team of employees, enhancing productivity and employee engagement.
- Implemented training programs for new hires, improving team competency and performance.
- Coordinated with management to develop and execute operational strategies that improved service delivery.
Chef/Waitress
Kalahari Resort, Texas
Texas
12.2021 - 12.2022
- Prepared and served a diverse menu of dishes, ensuring high quality standards and customer satisfaction.
- Managed table service, taking orders accurately and delivering food promptly to enhance the dining experience.
- Maintained cleanliness and organization of the kitchen and dining areas, adhering to health and safety regulations.
- Collaborated with kitchen staff to coordinate meal preparation and address special dietary requests.
- Assisted in menu planning by providing customer feedback and suggesting popular dishes to improve menu appeal.
Food Service Supervisor
Wildwaves theme and Water Park, W.A
W.A
05.2019 - 09.2019
- Supervised food service staff in a fast-paced environment, ensuring high standards of customer service and food quality.
- Developed and implemented staff schedules, optimizing labor costs while maintaining adequate coverage.
- Resolved customer complaints efficiently, enhancing guest satisfaction and repeat business.
- Collaborated with kitchen and management teams to streamline service processes and improve overall operational efficiency.
Team Member
Popeyes
05.2019 - 09.2019
- Collaborated effectively with team members to ensure smooth daily operations and high-quality service delivery.
- Maintained a positive and cooperative attitude to foster a strong team environment and improve overall staff morale.
- Communicated clearly and promptly with team members and supervisors to resolve any issues and streamline workflows.
Server
Jack in the box Restaurant
06.2018 - 09.2018
- Provided exceptional table service to guests in a high-paced restaurant environment, ensuring customer satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders while maintaining quality standards.
- Maintained cleanliness and organization of dining areas in compliance with health and safety regulations.
- Handled customer inquiries and resolved complaints promptly to enhance the overall dining experience.
Education
BSc. Hospitality and Tourism Management (Upper Honors) -
Knox Community College
Spalding06-2020
High School Diploma -
Edwin Allen High School
07-2010
Skills
- Time Management
- Customer Service
- Team Leadership
- Problem Solving
- Communication Skills
- Multitasking
- Adaptability
- Attention to Detail
Accomplishments
- Highest GPA (Year 2) 2018
Community Service
Whitney Postal Agency, 2017, 2017, Community Service
Voluntary Involvements
- Tourism Action Club (President) 2018 - 2020
- Knox College netball team 2018
Timeline
Crew Member (Customer Service / Food Preparation)
McDonald's
11.2025 - Current
Supervisor
Murray’s fish and jerk hut
03.2023 - 04.2025
Chef/Waitress
Kalahari Resort, Texas
12.2021 - 12.2022
Food Service Supervisor
Wildwaves theme and Water Park, W.A
05.2019 - 09.2019
Team Member
Popeyes
05.2019 - 09.2019
Server
Jack in the box Restaurant
06.2018 - 09.2018
BSc. Hospitality and Tourism Management (Upper Honors) -
Knox Community College
High School Diploma -
Edwin Allen High School