DEBRA L. LYNCH
Sherman
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Senior Account Manager II Platinum Vertical
AT&T
04.2022 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Solutions: SaaS, UCaaS, Cloud Security (Juniper/Cisco/Palo Alto/Fortinet, SentinelOne), SASE, ASEoD, SD-WAN, SEG, SIP, PRI, AVPN
- Support over 600 Accounts with 25M MRR
Account Manager II
Verizon Communications Inc
10.2019 - 01.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Renewing contracts for Fiber DIA, Hosted VOIP (RingCentral, Mitel), SaaS, UCaaS, CCaaS, Cloud Security (Juniper/Cisco/Palo Alto/Fortinet, SentinelOne), SASE, ASEoD, SD-WAN, SEG, SIP, PRI, AVPN
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Insurance Agent
Texas Farm Bureau, Grayson County Tx
01.2016 - 01.2018
- Marketing and sales of auto, homeowners, and life insurance to businesses and consumers
- Conducting reviews on the current customer base to upsell, cross-sell and add on new policies, life insurance to existing customers, and referrals for new business
- Proficient in Salesforce
- Reason for leaving – Wanted to get back to Telecom
- Other Professional Experience: 15 Years w/BellSouth Phone Company
Fiber Account Executive
AT&T
03.2018 - 10.2019
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients including Fiber DIA, Hosted VOIP (RingCentral, Mitel), SaaS, UCaaS, Cloud Security (Juniper/Cisco/Palo Alto/Fortinet, SentinelOne), SASE, MPLS, SD-WAN, SEG, SIP, PRI, VPN etc
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Education
Bachelor of Science - Business Marketing
University of Phoenix
02.2006
Skills
- Proficient in Salesforce (13 years), MS Suite, Eloqua, BlueJeans, MS Teams, WebEx, Zoom, infor
- Responsible for contracts w/Property Mgr, AT&T Legal, and Engineering to install Fiber in Smart Buildings
- Contract Renewals
- Service Portfolio – SD-WAN, DIA, Colocation, Data Center, Wavelength, SIP, SD Perimeter, SaaS, NaaS, UCaaS, DNS Safeguard, DDoS, Cyber Security, Cloud Firewall (Juniper/Cisco/Palo Alto/Fortinet), WebEx Calling, RingCentral, WebEx and Bluejeans Telehealth
- Collaborate with Partners – Cisco, Palo Alto Networks, Fortinet, Juniper, Telarus, Simplify, Consult IP, ScanSource, Unified Network Solutions, and more
- Regional/Platinum/Enterprise Accounts
- Strong Lead Development Skills
- Account Management
- Revenue Retention
- Time Management
Accomplishments
- Awarded 5-year contract for B&W Technical Service Pantex Nuclear facility over 2500 wireless units (Audio-Video Corp
- Achieved an average of 185% to 691% of the annual quota (documented) (BellSouth)
- 1 Wideband Sales Rep May, June, July 2013 (Suddenlink Wireline)
- Over 200% of Quota February 2019 (AT&T Fiber/Wireline)
- Writeup in AT&T Newsletter for selling the most Fiber DIA/DirecTV hotels/nursing homes MDU
Timeline
Senior Account Manager II Platinum Vertical
AT&T
04.2022 - Current
Account Manager II
Verizon Communications Inc
10.2019 - 01.2022
Fiber Account Executive
AT&T
03.2018 - 10.2019
Insurance Agent
Texas Farm Bureau, Grayson County Tx
01.2016 - 01.2018
Bachelor of Science - Business Marketing
University of Phoenix