Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Debby Wagner
Scottsbluff,NE
Summary
Overview
7
years of professional experience
Work History
Post University
First Term Advisor
06.2022 - Current
Job overview
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Built and maintained relationships with clients to provide ongoing support.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Helped students develop organizational, time management and study skills.
- Monitored student progress to drive successful academic outcomes.
Post University
Undergraduate Admissions Counselor
08.2021 - 06.2022
Job overview
- Maintained student database and electronic records for each student contact
- Maintained accurate records of all interactions with prospective students within the CRM database system.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents
- Reviewed admissions applications and evaluated student credentials
- Improved conversion rates of accepted students through personalized follow-up communications.
- Managed caseloads efficiently to ensure timely responses to inquiries from prospective students and their families.
Western Nebraska Community College
Performing and Visual Arts Liaison
08.2017 - 08.2021
Job overview
- Toured independently and with 3 bands to promote music
- Attended department initiatives for professional growth to meet career benchmarks
- Developed and executed innovative strategies for revitalizing entertainment programs
- Developed and deepened relationships with high school representatives to meet with prospective recruits
- Operated and maintained applicant tracking and candidate management systems
- Developed recruiting strategies to identify qualified candidates, utilizing specialized communication and data tools
- Improved organizational filing systems for prospective student records, resulting in improved accessibility and efficiency
- Innovated new methods of performance to increase engagement and word-of-mouth excitement.
Western Nebraska Community College
Admissions Counselor
08.2017 - 08.2021
Job overview
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment
- Increased interdepartmental relationships within our college to improve student success
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students
- Organized, detailed and excellent track record of working well under pressure to meet deadlines
- Maintained student database and electronic records for each student contact
- Advised students individually and in groups on academic programs for individual interests
- Maintained customer satisfaction with forward-thinking strategies focused on addressing student needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered constant flow of Admissions Office calls with minimal wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
Education
Post UniversityWaterbury
Master of Science from Higher Education Leadership
01.2025
University Overview
Post UniversityWaterbury, CT
Graduate Certificate from Project Management
12.2022
University Overview
Bellevue UniversityBellevue, NE
Bachelor of Science from Organizational Leadership
06.2021
University Overview
Western Nebraska Community CollegeScottsbluff, NE
Associate of Arts from Education
05.2015
University Overview
Majored in Elementary Education and Music Education
Awarded Instrumental Student of the Year 2015
Study Abroad: Barcelona, Spain, Spanish Language
Skills
- Critical Thinking and Problem Solving
- Event Planning
- Presentation Development and Delivery
- Relationship Building
- Communication and Time Management Skills
- Strategic Planning
- Marketing and advertising
- Public and Media Relations
- Attention to Detail
- Academic Counseling
- Data Interpretation
- Records Maintenance
Affiliations
Affiliations
- Multicultural Youth Leadership Conference: Board Member
- Theatre West: Board Member
- Bands on Broadway: Committee member, MC
- National Night Out: Committee member
Timeline
First Term Advisor
Post University
06.2022 - Current
Undergraduate Admissions Counselor
Post University
08.2021 - 06.2022
Performing and Visual Arts Liaison
Western Nebraska Community College
08.2017 - 08.2021
Admissions Counselor
Western Nebraska Community College
08.2017 - 08.2021
Post University
Master of Science from Higher Education Leadership
Post University
Graduate Certificate from Project Management
Bellevue University
Bachelor of Science from Organizational Leadership
Western Nebraska Community College
Associate of Arts from Education
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
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friday
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morning
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evening
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