Deberie Smith
Bethany,OK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Performing Loan Consultant
NewRez
Oklahoma City, OK
09.2019 - Current
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
- Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
- Consistently represent the company in a positive and professional manner.
- Developed strong relationships with customers through high levels of customer service.
Legal Assistant
Shapiro & Cedja LLP
Oklahoma City, OK
03.2017 - 08.2019
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Education
Bachelor of Administration - Business Administration
Center For Professional Education
The NetherlandsSkills
- Relationship building and management
- Excellent communicator
- Typing 40 wpm
- Multitasking
- Proficient in 10-key
- Team player
- Customer service-focused
Languages
Dutch
Native or Bilingual
German
Limited Working
Interests
Dancing ~ Sharing travel tips, recommendations, and insights with fellow enthusiasts ~ Enjoy hobbies that combine physical activity with outdoor exploration ~ Growing herbs, vegetables, or fruits in home garden ~ Fashion and Style ~ I enjoy helping others and giving back to the community ~ Gym Workouts ~ Watching Movies and TV Shows ~ Music ~ Exploring famous landmarks, historical sites, and cultural attractions in a new destination ~ Train Travel ~ Road Trips
Timeline
Performing Loan Consultant
NewRez
09.2019 - Current
Legal Assistant
Shapiro & Cedja LLP
03.2017 - 08.2019
Bachelor of Administration - Business Administration
Center For Professional Education