Jaxmynn Desarmes
Houston
Summary
Customer Service Representative with over 10 years of experience in telephone and in person customer service, sales, tech support, and billing. I have top-notch skills in oral and written communication, active listening and problem solving allowing me to build rapport with every customer and grow company customer retention.
Overview
5
5
years of professional experience
Work History
Performing Loan Consultant
New Rez LLC
Houston
03.2025 - Current
- Assisted clients in navigating the mortgage loan process, providing expert guidance and advice
- Negotiated terms and conditions with borrowers to reach mutually beneficial agreements for both parties involved in the transaction
- Provided exceptional customer service throughout the entire loan origination process, ensuring high levels of client satisfaction
- Developed marketing strategies to attract potential homebuyers seeking mortgage financing solutions
- Maintained a high level of professionalism and confidentiality when handling sensitive client information
- Utilized CRM software to track leads, manage client communications, and monitor the progress of loan applications
Assistant Manager
AT&T / Prime Communications
Houston
02.2024 - 03.2025
- Sales
- Customer Service
- Meeting monthly sales and store goals
- Overseeing team performance
- Scheduling
- Employee training
- Assisting Store Manager with all additional store necessities.
Customer Service Representative
CubeSmart Self Storage
01.2023 - 02.2024
- Billing/ Payments
- Sales
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Team Manager
STATE FARM INSURANCE AGENTS OFFICE
04.2021 - 01.2023
- Policy Changes
- BOD
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Associates - Criminal Justice in education
Houston Community College
Houston, TXSkills
- Customer service
- Leadership
- Problem Solving
- Microsoft Office
- Conflict Resolution
- Communication skills
- Organizational skills
- Active Listening
- Administrative Support
- Clerical experience
- Time Management
- CRM Software
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Performing Loan Consultant
New Rez LLC
03.2025 - Current
Assistant Manager
AT&T / Prime Communications
02.2024 - 03.2025
Customer Service Representative
CubeSmart Self Storage
01.2023 - 02.2024
Customer Service Team Manager
STATE FARM INSURANCE AGENTS OFFICE
04.2021 - 01.2023
Associates - Criminal Justice in education
Houston Community College