Ariel Galaviz
Newrez Mortgage
Coppell,Texas
5
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Performing Loan Consultant
5 Years- Negotiated payment plans with customers to ensure timely repayment of debt
- Processed payments using customer bank and routing number.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Resolved complex issues that arose during the collections
- trained new employees
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Refinance team
- Consulted borrowers on mortgage options, aligning loan solutions with credit profiles and financing goals.
Executive Plant Manager
- Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 20+
- Developed strategic programs and devised key plans that affected the direction of the business
- Examined and tested electrical power distribution machinery and equipment using various testing devices
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and company offerings
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Collections Specialist
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Recorded and updated customer personal accounts with accurate contact information
- Reviewed accounts to determine payment plan compliance
- Recorded information about customers' financial status and collections status efforts
- Negotiated credit extensions to assist customers in paying overdue accounts
- Completed skip traces on customers failing respond to collection efforts
- Negotiated rates with customers and entered payments into accounting system.
Receptionist
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Scheduled and confirmed appointments and meetings for management team
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Received incoming calls and coordinated with staff to fulfill customer requests
- Maintained front office cleanliness and organized supplies to increase productivity
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Explained policies and procedures to visitors.
Customer Service Representative
2 Years 2 Months- Engage directly with customers through multiple channels, (inbound phone calls, chats, and email)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Helping customers shop for new and current pets, product education
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Working with a team remotely from home
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Relayed customer feedback to cross-functional teams to improve products and services.
Education
High School Diploma
Skills
Credit card payment processing
Report generation
Report creation
Sales expertise
Inbound and Outbound Calling
Retail sales customer service
Courteous demeanor
Problem-solving abilities
Adaptive team player
Debt Settlement
Payment Scheduling
Issue Resolution
Customer Assistance
Proficient In 10-Key
Timeline
Performing Loan Consultant
Newrez Mortgage
04.2021 - 04.2026Read More
Customer Service Representative
Chewy.com
01.2021 - 03.2023Read More
James Monroe High School
High School Diploma
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Receptionist
FACEY MEDICAL FOUNDATION
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Collections Specialist
Washington Mutual Northridge
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Executive Plant Manager
Belle Gourmet Popcorn
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