Open To Work
Taylor Mashburn
Lewisville,TX
Summary
Results-driven professional specializing in customer relationship management and claims processing. Expertise in negotiating payment arrangements and resolving inquiries to enhance client satisfaction. Experienced in loan processing and customer service, optimizing operational efficiency and service quality. Proficient in training staff and managing conflicts to strengthen client relationships.
Overview
10
10
years of professional experience
Work History
Performing Loan Consultant
NewRez
Coppell, Texas
07.2025 - Current
- Handled inbound and outbound customer interactions, educated customers on mortgage loans, and resolved account concerns with professionalism and empathy, enhancing overall customer satisfaction.
- De-escalated difficult calls, consistently met and exceeded performance goals, and maintained strong customer relationships, contributing to improved service quality.
- Assisted in training new agents, demonstrating communication, multitasking, and problem-solving abilities in fast-paced, ever-changing environments, facilitating quicker onboarding.
- Trained new agents while exemplifying exceptional multitasking skills in dynamic settings.
- Demonstrated superior communication and problem-solving abilities in ever-changing environments.
Customer Service Representative
IDLife
Frisco, Texas
10.2023 - 03.2024
- Resolved customer complaints, providing tailored solutions that improved overall satisfaction.
- Assisted customers with product inquiries and order placements, enhancing service accuracy and timeliness.
- Educated clients on IDLife products and their benefits, increasing product understanding and customer engagement.
- Processed returns and exchanges, reinforcing customer trust through adherence to company policies.
Fulfillment Associate
Caliber Home Loans
Coppell, Texas
01.2021 - 01.2022
- Reviewed property titles to ensure accuracy and completeness, supporting successful transactions.
- Researched public records to verify ownership history, contributing to informed decision-making.
- Assisted in resolving title disputes through negotiation, fostering positive outcomes for clients.
- Conducted thorough verifications of candidate employment histories.
Agent Services Representative
Travelers
Richardson, Texas
11.2018 - 03.2020
- Assisted agents with documentation and submission of insurance applications, expediting processing and improving service delivery.
- Coordinated communication between agents and internal departments to resolve issues swiftly, enhancing overall operational efficiency.
- Responded to customer inquiries on policy details and claims processes, ensuring accurate information delivery and enhancing customer understanding.
Auto Claims Processor
State Farm
Richardson, Texas
03.2016 - 11.2018
- Communicated with clients to gather necessary documentation for claims, facilitating timely processing.
- Resolved client inquiries regarding claim status and procedures, improving overall client satisfaction.
- Processed claims using advanced claims management software, improving workflow efficiency.
Education
High School Diploma -
Frisco High School
Frisco, TX05-2013
Skills
- Telecommunication skills
- Loan processing proficiency
- Project coordination
- Time optimization
- Communication effectiveness
- Strategic planning
- Training and development of employees
- Proficient in Microsoft Office
- Expertise in mortgage sector
- Monitoring performance metrics
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $200000/yrTimeline
Performing Loan Consultant
NewRez
07.2025 - Current
Customer Service Representative
IDLife
10.2023 - 03.2024
Fulfillment Associate
Caliber Home Loans
01.2021 - 01.2022
Agent Services Representative
Travelers
11.2018 - 03.2020
Auto Claims Processor
State Farm
03.2016 - 11.2018
High School Diploma -
Frisco High School