Jashera Spencer
Hampton,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Flexible Customer Service Representative offering 4 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Loan Consultant
Lendmark
Virginia Beach, VA
01.2024 - 04.2025
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding Type loans.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Optimized the use of CRM tools for efficient tracking of client interactions and loan pipeline management.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
Customer Service Representative
Nesco Resource
Hampton, VA
06.2021 - 09.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded company productivity standards on consistent basis.
Customer Service Representative
Alorica
Newport News, VA
02.2019 - 05.2021
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Education
Phoebus High School
Hampton, VA06.2018
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Data Entry
- Order and Refund Processing
Certification
- Microsoft Office Specialist (MOS)
- Customer Service Professional Certificate
Education and Training
other
Timeline
Loan Consultant
Lendmark
01.2024 - 04.2025
Customer Service Representative
Nesco Resource
06.2021 - 09.2022
Customer Service Representative
Alorica
02.2019 - 05.2021
Phoebus High School