DEBIE MARTIR
Houston,TX
Summary
Bilingual detail - oriented and experienced Loan Specialist with years of providing high quality service. Willing to go the extra mile to ensure positive customer experiences. Selfmotivated individual with a proven track record that contributes to the success of a team.
Overview
15
15
years of professional experience
Work History
Senior Post Closing Analyst
Third Coast Bank
06.2025 - Current
- Manage and directly support a wide-ranging loan portfolio primarily consisting of commercial loans to include real-estate, construction, and varying business industries
- Manage the day-to-day workflow delivering superior service to internal client partners and external vendors
- Duties include verification of completed loan documents and packages to include scanning and indexing appropriately within the core system
- Management of document and exceptions tracking in accordance with policy and procedures consistently within the exception tracking system
- Ability to work independently on day-to-day tasks, utilizing prior experience, knowledge, and continuing
education
6 . Read and interpret closed loan agreements, title policies, attorney, and government instructions for lien releases.
7. Accurate review of credit agreements and loan approval ensuring collateral, and insurance is sufficient for perfected lien, collateral, and adequate insurance coverage - Ensure maintenance and file of physical, original documentation as appropriate within a secure storage
- Collaborated with cross-functional teams to enhance operational efficiency initiatives
- Reviewed policies and procedures to recommend improvements for operational effectiveness.
Doc Prep Specialist
SouthTrust Bank
08.2023 - 06.2025
- Prepare all in-house requests for new and renewed loan documentation which will include consumer, commercial for both real estate and non-real estate utilizing TruStage platform
- Board all new and renewed consumer and commercial loans to the core including 1st and 2nd lien mortgage loans
- Responsible for reviewing flood and hazard insurance to ensure within bank policy and meets regulatory requirements
- Communicate with attorneys and title companies during the preparation of loan documents and loan closings
- Escalate workflow and/or documentation errors as appropriate to ensure proper resolution and minimize customer service deficiencies.
- Review all in-house and attorney prepared loan documents for accuracy prior to loan closing
- Responsible for setting up collateral ticklers into LOS platform post boarding for all loans and recording of UCC's
- Responsible for reviewing and approving wires for loan funding
- Have a working knowledge to be able to review loans and the supporting documentation that are in accordance with bank policy along with various entity documentation
- Actively cooperate and interact with other departments to advance the overall interests of the bank
- Administered construction draws and monitored progress and budgets, logged and maintained project and budget data in the appropriate systems.
- Supported Manager in review of construction-related documents.
Loan Operations Specialist II
Veritex Community Bank
07.2021 - 08.2023
- Review loan documentation for accuracy and consistency within product guidelines and bank policies
- Book/modify new loans and renewals on Bank's core loan operating system based on specified terms
- Demonstrate comprehension of attorney prepared loan documentation as well as internally prepared loan documentation for accuracy based on terms and conditions outlined in loan approval
- High degree of accuracy in identifying and applying system, product and regulatory coding impacting management reporting such as FHIB and HMDA reporting
- Daily loan reconciliation when needed and directed to do so
- Assist with incoming and outgoing emails, scanning documents, and entering information on the system
- Handled inbound/outbound calls as necessary to assist clients with questions/concerns and explain options on loan resolution
Assistant Branch Manager
Veritex Community Bank
05.2018 - 07.2021
- Coached, counseled, developed work schedules, and responsible for all employee related activities
- Helped ensure efficient operation of branch
- Ensured the branch balances all transactions at the close of each day
- Proofed Tellers, ran related reports, and balanced the vault at the end of each day
- Provided assistance to tellers as needed
- Completed month end certification of all cash items and negotiable instruments
- Assisted with financial service representative functions
- Performed duties related to loan processing, certificates of deposit, and IRAs
- Handled direct deposit functions and safe deposit boxes
- Assisted in opening new customer accounts and with loan closings and disbursements
- Assisted in conducting ongoing audits of branch records and new accounts to ensure compliance with established bank policies/procedures and federal/state regulations
- Helped to maintain excellent customer service by responding to customer inquiries and endeavoring to resolve issues in an accurate and timely manner
- Attention to regulatory requirements and compliance training applicable to position
- Maintained database be entering new and updated information
- Provided clerical support to upper management, managed incoming calls, and assisted in document scanning
Head Teller
Iberia Bank
09.2017 - 05.2018
- Monitored and reviewed electronic account and transactional data for suspicious activity and fraud.
- Conducted teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
- Applied sound judgment, effectively solve problems, and determine fraudulent activity consistently.
- Explained product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers
- Daily perform all other related duties and special projects as assigned while working and managing teller line
Client Experience Operations Manager
BBVA
05.2016 - 09.2017
- Delivered exceptional customer service
- Monitored, follow up and reported processes on the teller line
- Prepared, processed, and balanced incoming and outgoing shipments related to vault & ATM
- Ensured all appropriate operational procedures and security standards were in place
- Participated in all banking center sales, services, and lobby management activities.
Sales and Service Advisor II
BBVA
06.2015 - 05.2016
- Sold bank products and services both inside and outside the branch
- Conducted teller transactions and managed the lobby
- Delivered exceptional customer experience
- Focused on sales during non-peak hours to maximize sales productions
- Served as a branch associate during high traffic hours.
Customer Service Representative III
Comerica Bank
01.2014 - 05.2015
- Assisted management with daily activities while uncovering customer's needs by building rapport
- Adhere to all banking center audit and compliance standards
- Controlled losses by following policies and procedures
- Provided transactional customer service; prepared and received cash shipment.
Lead Teller
Wells Fargo Bank
09.2013 - 11.2013
- Provided excellent customer service in all customer interaction
- Managed and resolved customer conflict
- Followed procedures to minimize errors and reduce fraud
- Worked under limited supervision; assisted with teller workflow
- Built rapport with customers while striving to meet referral and sales goals.
Personal Banker
Wells Fargo Bank
07.2012 - 09.2013
- Profiled customers and conducted detailed financial reviews
- Offered products and services to meet customer's need
- Lobby management while helping tellers sell and promote products of the bank
- Balanced and audit of vault and ATM
- Prepared and received incoming and outgoing money shipment
- Generated and approved wire transfer request.
Teller
Wells Fargo Bank
07.2010 - 07.2012
- Provided great customer service while managing and resolving concerns
- Processed teller transactions regularly from receiving cash, check deposit and cashing checks
- Promoted and cross-sold bank products
- Placed and reviewed holds placed on accounts according to procedures.
Education
High School -
Hastings High School
Houston, TexasAssociate of Science -
Houston Community College
Skills
- Jack Henry Silverlake
- Sageworks
- Loan Processing
- Critical Thinker
- Time Management
- Adaptive learner
- Document Preparation
- nCino
- Fiserv
- Team Leadership/Supervision
- Training and Mentoring
- Dependable
- Goal Oriented
- Analytical
Timeline
Senior Post Closing Analyst
Third Coast Bank
06.2025 - Current
Doc Prep Specialist
SouthTrust Bank
08.2023 - 06.2025
Loan Operations Specialist II
Veritex Community Bank
07.2021 - 08.2023
Assistant Branch Manager
Veritex Community Bank
05.2018 - 07.2021
Head Teller
Iberia Bank
09.2017 - 05.2018
Client Experience Operations Manager
BBVA
05.2016 - 09.2017
Sales and Service Advisor II
BBVA
06.2015 - 05.2016
Customer Service Representative III
Comerica Bank
01.2014 - 05.2015
Lead Teller
Wells Fargo Bank
09.2013 - 11.2013
Personal Banker
Wells Fargo Bank
07.2012 - 09.2013
Teller
Wells Fargo Bank
07.2010 - 07.2012
High School -
Hastings High School
Associate of Science -
Houston Community College